Banfield Pet HospitalReviews of banfield.com

I recently took my dog in for dental cleaning and comprehensive exam. He came out of there whining and lethargic and stayed that way for 2 days. I asked what is wrong with him and they said it was normal after anesthesia. I'm sorry but that is NOT normal! They said they gave him a sedative as well. No one approved this nor were we notified. We also have a wellness plan but almost everything is "additional" UGH! They do not communicate clearly with you (or even at all) and get an attitude if you ask for clarification. One of the reps Nicole is very condescending!! I told her I wanted to remove the dental plan moving forward and she said she would remove it now, re-adjust all fees and charge me the balance due!? I told he do NOT make any changes to my account. I will call Corporate and she just snickered. I will just say consumers beware and be diligent.

It's funny, even on the Banfield/Mercy Hospital site there are plenty of substandard reviews, and they all point to the same thing - that this is an organization run for the money, not for the patients. They are grossly understaffed, poorly trained, and the "wellness" programs they tout get you very little - bookings are 5-8 weeks out and there is no one to answer phones, email inquiries, etc., and when you DO show up for that appointment, well sometimes they're ready for you, sometimes they tell you to rebook (online of course, they don't have time for patient care). What's worse for people - and Banfield is careful NOT to tell you this - is they are a pet wellness organization, NOT a veterinary service nor a true veterinary hospital (contrary to the signage - would've thought that was fraudulent, but anyway). If your dog is ill, you quickly find out you really DON'T have a veterinarian. Our dog began having some serious issues; after waiting almost a week to get her in, they pronounced her "totally fine" - we would up at a local animal emergency hospital two days later to the tune of $430 + $1400 for an ultrasound at a referred facility. She's still not completely straightened out but had we left it to Banfield/Mercy, she'd likely be dead. I'm sure Banfield will read this and provide an "outreach" email but it's pretty clear to me and a lot of the other reviewers that this organization is one to avoid. A company doesn't have the same problems across the country at "1000 Banfield locations" unless it's systematic. Caveat emptor, sadly.

I have been enrolled in the Banfield Wellness plan for my pet for 8 years. During this time the price has regularly increased and I have never been able to get an appointment when my pet has been ill. I have always had to go to another vet. I finally decided to cancel and have discovered that I have to pay to get out of the plan. I foolishly assumed that after all of this time I could cancel at any time. Beware of this plan. I will say the people were always nice but so are the people at the vet's office that I have to use when my pet is ill!! I will cancel at the end of the yearly period and it better be free!! I have already notified of my intent to cancel then.

Used to love Banfield Hampton Mesa,AZ However, now I’m lucky to get my pets scheduled for their routine checkups. I recently had one dog with an eye infection that the soonest they could see her was 9 days. Today my dog was in distress after eating chicken bones (no we did not give them to him). They not only wouldn’t see him the new vet tech answering the phone would not even check to see if they could accommodate him if it became emergent. What are we paying for if we can’t even get in to see our family vet????

Banfield Pet Hospital located on Churchman Road in Newark DE is a terrible place to take your dog. I’ve had issues with this location being short of doctors. I took my two dogs to get their teeth cleaned and they were kept in a kettle from 7:45am til 2pm prior to both dogs being discharged at 4:30pm. My husband had to pick up both dogs to put them in the car because they were still asleep from the anesthesia. Both dogs just slept for two days and did not want to eat. Banfield communicated that they were given a new anesthesia for the cleaning of teeth and it will wear off. I don’t really think they cleaned our two dogs teeth thoroughly because two hours after I called ro check on them they were being discharged. Secondly my female dog had a terrible infection. I called Banfield to see whether my female dog can be seen right away and the response received that I needed to wait 5 days for an appointment. I called another Banfield location and informed no appointments available and I would need to wait 4 days before getting an appointment. I had to take my dog to see another vet doctor who diagnosed my dog with a terrible infection. Glad I did not wait any longer because my dog infection could have worsen. This location books two many dogs to be seen in one day. I cancelled the wellness plans for our two dogs. Banfield was not concern about my dog Kimmie. I am going to post on Facebook and Twitter the terrible experience with Banfield. In additional I will be passing flyers around my neighborhood to inform our friends and neighbors not to go to Banfield.

I am in the US on vacation and had to get a travel certificate for my pet. I went to a local Banfield because having previously lived in the US, I already had an account with Banfield. The doctor I saw was nice and very thorough, but I do believe she overcharged me for the paperwork. I have gone to various Banfields and have NEVER been charged a "professional fee". This one charged me $225 dollars for 45 min worth of paperwork. In addiiton, she made me send all the documents to myself via overnight delivery because she claimed she wasn't able to email me the documents as she had to print them out and sign them. That was an additional $40. Imagine my surprise when I received the documents and her signature and the USDA embossment were FILED ELECTRONICALLY. But yet, she claimed they couldn't be scanned and emailed. She claimed it's a system thing but I don't trust this particular division. I will retract my review if someone from Banfield can confirm that a professional services fee is indeed legit (isn't this something that should be included in their salary?) I will really retract if I am refunded the fee and the $40 for the overnight delivery. Very disappointed. 2 stars for timeliness.

Totally bamboozled. The vet talked me into going from the $17 plan to $74 stating my dog's dental and chest x-rays would be taken care of. Three months later when it's time to perform the services the vet says because of his heart condition they wouldn't put him under anesthesia. So I had to pay $200 for his cardiologist to do the x-ray, which by the way you don't need to put them under for!! And cardiologist said his heart has not changed in the last year. Called and asked to go back to old plan since I can't use these services and they would only take off $20. So I'm now paying $552 a year more than my original plan for NOTHING. Canceling at first opportunity.

After 8 years - This is how you treat us. Goodbye- --Be advised- seek other Vets! --Do not buy into a plan or obligation!!! To: Banfield Pet Hospital Corporate 18101 SE 6th Way Vancouver, WA 98683 Phone: 866-894-7927 My (pet) is Zeus. In the mist of this life altering pandemic I was turned over to collections as of May 26th, 2020. No consideration for this trying time and its impact on all. No calls, letters- email and I am on the application tool but no. No concern No understanding or options. We have been apart of Banfield since 201. Established many many years ago but Banfield - is the ONLY company that during this pandemic did not offer a understanding and compassionate disposition enlight of the state many are experiencing. We received email, letters and communication expressing compassion and consideration. We never emailed me or sent a bill (if there were issues) - we went back to check spam and junk. Like many other families we were negatively impacted. I received a substantially large collection agency bill - the only extremely action of all the obligations we are apart of Only Banfield's extreme demands. Rude and Demanding not seeking to keep the relationship and clear up the miscommunication We have draft this letter to the BBB and 3 of our consumer advocacy outlets stations to run this story from our disposition. Prior to drafting this email / and the letters to your corporate office I called in an effort to resolve and reinstate our account make it right ( provide the new card information) and was offered no compassion or interest to do so. This is frustrating- disheartening that we will move our pets service and and recommend on social media platforms ,our neighborhood portal, work, friends and family do the same due to Banfields lack of communication, uncaring / flexible customer service practices and very insensitive stance after years upon years of service. I will highly recommend use of compassionate and understanding local vets and community practice. We will miss Dr Harris and Staff - that's it! Plain old GREED no empathy