Banfield Pet HospitalReviews of banfield.com

This was the worst experience I have ever had at ANY vet (or doctor, for that matter). This place cares about your money, not your pet. I was charged $900 for my first visit. I asked for labs on my cat's thyroid and a urinalysis. That's it. I was not informed beforehand of any procedure nor was I told the cost. They charged me $50 for ear solution I'll never use, and they would not let me return it, even if it was not opened. Anyway, they offer me this great "Wellness Plan" THAT YOU HAVE TO PAY FOR to pay off your enormous bill monthly. I have never paid this much at any vet except the emergency vet. I called around. The most my bill should have been was $300. BEWARE! GO ELSEWHERE!

This facility has Harmed my little puppy by overdosing the vaccination, she was bleeding in her poop, I was scared not knowing why, they charged me $270 for stopping the blood, I had to go back to breeder to realize what was going on, now they are sending wrong prescription to pharmacy/chewy. One day as I got out of my car in front of their hospital someone shouted get a loan, a technician told me they say you are rich, I had to explain to doctor that she is hurting my puppy, when I was getting out another person said from behind the door she drives a Mini, and when I got to my car there was a scratch and a dent on my door, the damage was not there when I parked my car and took my pets with me. They say if I cancel my care plan, I have to pay like 85 of fees for a year anyway! I cannot trust my pets to them, stocked with their bills, STAY AWAY FROM THEM, SCAMMERS, YOU HAVE TO TELL THEM EXACTLY WHAT YOU NEED OR THEY WILL DO WHAT THEY ARE USED TO DO TO ALL PETS, MY OTHER DOG IS ON DENTAL, THEY TOLD ME ALL HIS TEETH ARE OK, I HAD TO SPECIFICALLY ASK FOR THEM TO CHECK IF TEETH ARE MISSING BEFORE THEY DID.

This location refused to give my corgi a vaccine (which is a part of the optimum wellness plan contract) because he was "too squirmy". They will only give him a shot if I bring him in pre-medicated. If he were aggressive, I would understand but just because he is "squirmy", well that's not a reason to drug him. I canceled my annual contract due to Banfield breaching their commitment. I need a provider who can get the job done.

Recently I had to put my best friend of 13 years down. He was a client of Banfield his entire life. when I called corporate Banfield, their concern was more about the money then the dog and when I called the direct office and told them he would no longer be coming to the facility, they didn't even ask why. I thought this company was all about animals and as a pet owner, we become very attached to our fur babies. I lost my best friend and they didn't seem to care. I am so disappointed in the organization as a whole, they are not compassionate nor caring. I just had my dog to Banfield in March for a check up, then on May 8, I had to put him down due to diabetes that had riddle his body and caused his kidneys to shut down. How is that possible when he just had a check up and I was never told he was diabetic but his was so severe I had no choice but to put him down.

This Warwick facility and their Banfield Hospital health care plan is good in theory for healthy pets and if you do not need their services in any kind of hurry, such as with a sick animal. They certainly are not a "hospital"in the true sense and that is very misleading. Recently I had a very sick pet and they could not get me in for over a week and that was just a drop off, where I could not go in with my pet during the visit. I was refused an earlier appointment from the doctors as well. The Johnston store did accomodate me within 24 hours, and as it turned out misdiagnosed my pet putting her through 4 unnecessary days of sickness before she was euthanized at a proper animal hospital. It was heartbreaking. Also remember you will most likely have to finish out your financial commitment even when your pet has died. On a side note, the staff is very overworked and even getting someone to answer the phone is a chore-both the Warwick and Johnston, RI facilities. Due to the stress this must cause them their empathy is certainly not palpable (Warwick Store).

They never do anything without performing a multitude of irrelevant and unnecessary testing. Needed to get my puppy spayed. Banfield required a series of tests before the spaying. Those tests would have cost something around $1000 all in. And then they wanted to charg $1500 for the actual spaying?? I took my pup to the vet that the seller used in Ely MN. Total cost with testing, after care, and meds post operation was $450. (FYI, i have 20 years experience with the ELY vet and they are just outstanding). Banfield is 100% about screwing you for $$$s. I don't think they give a s==t about your pet. They are going to churn your account. Betting you won't shop the service. Stay,,, I mean run away!

Just read the reviews , they are true. They killed my pet from a misdiagnosis from an incapable vet and kept charging my account for their wellness program. When I stopped payment on it, because the pet was dead, they sent a collection agency after me. For your own sanity, please stay far far away from this scam outfit. It’s all about the money they don’t give a crap about your pet.

I called to get a dewormer pill for my cat I am poverty and the receptionist would not even let me talk to the vet and said no hoes that care and love for you and it was only 1 pill