Banfield Pet HospitalReviews of banfield.com

Wellness plan is a bait and switch. They sell you on discounted prices then upsell you on services during the term of the agreement negating any savings you thought you would achieve. Also the discontinue process is unnecessarily time consuming. They force you to speak to a representative rather than just have a box you can click on in the customer portal to not auto renew. A hyper agressive business model with a smile on their face. Beware.

Horrible costumer service. Not professional at all. They are more concern of their lunch break than the costumer.

We have been at Banfield for a little over two years now. I really wish that I had read all these reviews before I signed up. I hate the fact that we never see or talk to the vet. I hate the fact that we don’t get to be with our animal while he is getting examined or getting his shots. I hate the fact that, just to get an immunization he has to be locked in a crate for hours. We just took him to get his dental cleaning, and when we brought him home, he couldn’t walk on his one foot for two days and he didn’t eat for four days. Considering we were just billed in March, we have another 600 and some dollars left to pay, but we’re not taking him back there. Twice during the last two years, we had emergency situations and they said they couldn’t even see him . I would never recommend Banfield to anyone.

Found a baby stray kitten said it was 8 weeks old said it was prefect healthy made me pay didn’t tell me 1st visit is free and my baby threw up has worms!!!! And has trouble breathing

I see why this place has a bad rating! I had a terrible experience here. The manager was awful and has no idea how to deal with someone in crisis. They have no business running a foundation and is only concerned with money and not the community.

I never write reviews but Banfield has been pretty awful. My pet, Honey, passed away February of 2022. I reached out to Banfield to cancel my plan and was told that I’d have to continue paying, per the contract. This is awful, in and of itself. To lose a beloved family member and have to continue to pay for care they literally cannot receive. I took that on the chin and continued to pay, every month without fail. After an entire year had passed, I attempted to contact Banfield on multiple occasions to cancel. I was either hung up on or the chat mysteriously ended. I finally got through to an associate and was able to cancel. I was still typing in the chat to ask if there was an additional upper level manager I could speak with about their policies and of course…the chat mysteriously ended. Please, please, please, for the love of God, do not sign up for their plans. They are expensive, overhyped (I can’t begin to explain how many times Honey was misdiagnosed at Banfield, just for me to take her elsewhere for a correct diagnosis) and will continue to charge you once your pet passes on. I’ll definitely be reporting their business practices to the BBB and anywhere else that I can.

My pet died, and I called to cancel the remainder of my wellness plan. I was told that I would have to either pay the remainder of the payments that would have been due for the year, OR pay what I would have been charged without the plan. Perhaps I should have poured over the contract, but who does, which is why I'm hoping this review will help others. However, these terms seem to and capitalize on loving pet owners who are only trying to do the best for their animals. Death is out of our control and should be an exception to the rule. Furthermore, I used their cremation services, (and, no, the plan doesn't provide any discounts on this) so their was definite proof of when my pet passed. Moreover, in my case, after having the plan since 2007 and utilizing services only a fraction of that time, I'm sure the plan has more than paid for itself. Regardless, having their hands out for more money while you're trying to grieve your dead pet is not a good look. For a practice that is supposedly "committed to making a better world for pets," they might want to treat their owners a little better.

I've been a Banfield member for over 8 years and have two pets covered under their wellness plan. The good thing about Banfield is there are many locations to choose from so when they are booked for long periods of time (as they usually are), we can choose a different location. The bad thing about Banfield is they seem to be more about the money and less about your pet's health or customer service. Recently I had the worst experience ever during a visit to Edina, MN Banfield. It started with an urgent appointment for a cat that was vomiting and lethargic. We thought she may have eaten something poisonous outside. Problem #1. They didn't have an in-person appointment so we dropped off our cat and gave all the information to the already overwhelmed front desk person. Unfortunately, the front desk person did not write down that our cat had been outside and we were concerned that she may have eaten something (btw, I repeated this many times). Problem #2. Although we pay over $100 per month for a cat and a dog on their wellness program, Banfield is always trying to get us to pay more at every visit. They use well-known sales techniques including making you feel guilty. Knowing this, I've learned to take things slow and ask for one step at a time rather than everything all at once. When Dr. Meyer called she recommended testing. Some tests were covered under our plan, but about $400 was not. I opted to start with what was covered under our plan and see what we learned before paying $400. This was not what they wanted to hear. Problem #3. I got a call to pick up our cat. When I arrived, they had two medications for $70. One for acid reflux and another to calm the gut. No mention of the plan to do the other tests, no mention of the continued vomiting, and no mention of what to do about the fact that she may not be able to eat/drink to take the meds. I foolishly put my trust in this Banfield that they had listened to our concerns and that they knew better than me. Problem #4. Four hours later our cat was much worse. I called Banfield and it was then that I found out that the front desk person had not mentioned she had been outside. I was furious! I felt she had been misdiagnosed and we had been given $70 worth of meds based on this misdiagnosis. Not only that but after reviewing the test results I discovered that only one of the two tests was able to be performed and the test result was negative. If this was the case why didn’t the doctor get back to me and continue with our plan to go to the next step and get more testing? They couldn't get us in for another appointment. Problem #5. We ultimately ended up in the Pet Emergency Hospital. $3,000 later we discovered the problem stemmed from a hairball stuck in the small intestine. Thankfully the pet hospital was able to help our cat and give her fluids until she could naturally pass the hairball. They did the right thing by telling us our choices every step of the way, the pros and cons, and the costs. At one point it was very touch and go and it looked like surgery might be needed. If it had, the total bill would have been around $10,000! IF THE HOSPITAL HANDLED THE SITUATION AS Edina Banfield DID EITHER OUR CAT WOULD BE DEAD BECAUSE WOULDN'T SHELL OUT $10,000 RIGHT AWAY OR WE'D BE PAYING $10,000 FOR A SURGERY THAT COULD BE AVOIDED IF WE WORKED TOGETHER AND TOOK THINGS STEP-BY-STEP. Problem #6. I tried to explain all this to the area manager of the Edina Banfield, she was having none of it. I should never have asked to get the $70 reimbursed because from that point forward that’s all she fixated on. Ultimately, I wanted her to see that they could make improvements in their process at Banfield. When emotions ran too high for us to communicate properly, she told me she’d have her area chief, Dr. Beckett, contact me. Problem #7. Dr. Beckett did contact me and left me a voice message without a callback number stating that she had reviewed the medical records and Dr. Meyer had made all the appropriate medical recommendations and they could not provide any refunds. Funny enough I was not contacting her about a refund, I was contacting her about the customer service at Edina Banfield. It's interesting how this was missed in the message to Dr. Beckett. Having read my story I just want you to consider how YOU would feel about Banfield. Would you trust them? Would you feel confident taking your pets to them? Do you think they value their customers or customer service?