Banfield Pet HospitalReviews of banfield.com

Brought my pet here under comprehensive exam. The vet did nothing but keep him there for hours only to finally reach closing time and I show up and still nothing had been done. They take your money and then treat your pets like garbage. She could have done her job and listened to my concerns, and then i would have found out he was anemic at 21% percent blood count! That is surgery point, i would have also known he had a fever, i would have done so much had I known. Took my Pet to Grace Animal Hospital and they took time to care like a real vet should. Save your money guys, your pet will thank you for not coming here. They wont even refund my plan knowing how negligent they were.

Horrible, to deal with. If you purchase one of their wellness plans, they will continue to charge you after the plan ends. Happened to me...I contacted my credit card and my credit card co. refunded my money and sent me a letter that Banfield acknowledged the "erroneous" charges. Now they've turned it over to a collection agency. Guess it's time to retain a lawyer. BEWARE!!!!!

On Feb 14 2024 I signed my daughters cat Gideon up for Banfield Active Care wellness plan for $33.95 (proof provided) a month. I made Gideon an appointment with Banfield hospital for March 1 2024 along with my older cat Gary who is already on the senior plan with Banfield which his plan is the Special Care plan for $55.95 a month (proof provided). I had a doctor’s visit that I had to go to on Lackland Air Force base dealing with my heart so my daughter dropped the two cats off at the San Antonio location. They will not do face-to-face visits they only do drop off and they call you when they are done. You have NO idea what they are doing and if they are even doing anything as you leave and only come back when they call which is usually hours later. The cats were dropped off at 0930 am and we never received a call until my daughter called them at around 2:45 pm or so. They never called me until around 3:55 pm when they called to say they were ready for pick up. My daughter went to pick them up and when she got back with the paper work that is when I saw I was charged for the Special Care plan for Gideon at a price of $60.95 a month (now Gary's Special Care plan is $55.95 a month and was just opened in Oct 2023, why $5.00 increase for a younger cat) instead of the Active Care plan that I had signed her up for. Also on that form was the price of their “one time membership fee of $52.95 which should have been a total of $113.90 charged to me today but yet they charged me $131.47, why? So, I called the 1-888-649-2716 to find out why and to get this matter taken care of that is when I spoke to someone who claimed to be “Frank” yet he had the heavy accent of being from India which means that the customer service line is out sourced overseas. So I spoke to “Frank” and informed him of what happened and to get it fixed he informs me that I need to pay them $301.95 to close that account and then open another account and they will charge me for that…..I of course went “hot” meaning I was mad and informed him I wanted to speak to a Supervisor. Frank stated they don’t have supervisors only case managers and I would have to go to the clinic and deal with them the clinic tells me that I have to deal with the 1-888 number people. I informed Frank of this and that I again want to speak to a supervisor. He puts me on hold for a few and comes back and again tells me to pay to close the current account and pay to get a new account opened. I informed him that his system made the error as I had proof that I signed the cat up for the Active plan and not the Special Care plan he started yelling I started yelling and still demanding a supervisor well he just hangs up on me. So, I call back and guess what, I get another person named “Frank” that again speaks with a heavy accent from India and he too informs me that I had to pay the money to close the current account which I informed him was NOT my mistake so why am I paying for it. The second Frank said something of some use as he stated that a lot of people were having problems with the Banfield hospitals over charging on those plans as there is no oversite to what is truly happening at these clinics. Pets are being dropped off and no one knows what kind of service if any is being done. The cat Gideon was only supposed to be seen to get shots and to get the initial visit for the Active Plan but when I looked at the Financial Invoice # 336403 regular fee $689.62; your fee $131.47 then on the Visit Summary Details report it has: “Typical cost for services: $562.12 Your cost with Gideon's OWP: $131.47”. So, you are telling me that they are allowed to charge you hundreds of dollars for keeping your pet all day in a cage? And where does this $301.95 come from that both Franks said I had to pay to close the current account to open a new one? There have been no set established prices for any services at this Hospital there needs to be more transparency for what these clinics are charging customers for and for how much.

Bandfield are thieves and liars. Do not trust them or their fake programs. They do have a wellness plan but it is a scam. You do not save any money, because they spread out what they tell you, you save into the months after that appointment and so on. If you try to cancel in June, you will still have to pay the entire year. If you try to cancel in March, you will still have to pay the entire year. So make sure you understand that you can cancel early, but you will get charged through out the rest of the year no matter what. Also know that what ever they say your savings are for each visit is a lie and they tack it on to the months and visits after that appointment. Do not fall for it and make sure to check as many different places for reviews as possible. You will find out that Bandfield has thousands of reviews and very ratings in the 1's and 2's. I learned the hard way like an idiot and fell for their scam, but never again.

Update: I just read another review with the same issue of being told a phone call was made but the client stated they did not receive a call. Mix-up or cover-up? On 01/25/24 we made an appointment online for 02/15/24 at 2:30. On 01/25/24 we received an email confirming the appt. Today 02/14/24 we received a call saying tomorrow's appt needed to be rescheduled because it was a "requested appt" and therefore they could reschedule it due to a surgery being scheduled for that day. She repeatedly stated that since it was a "requested appt" they could ask us to reschedule. First of all, aren't all appointments "requested appts"? They gave us other appt options but due to other commitments we could not use them. I stated that the reason appts are scheduled is so that schedules can be planned around said appts. She proceeded to say that they called me on 01/25/24 and left me a voicemail informing me that the appt needed to be rescheduled. I told her no such voicemail was received on my end (I double-checked this and there was no such voicemail). Let me say again, I have an email from them sent on 01/25/24 confirming our appt, the same day they claim to have contacted me to reschedule. They offered to do a drop off for our 4 month old puppy. We are not leaving a 4 month old puppy in a clinic, 1) as per vaccination schedules she is not yet fully vaccinated and should not be left in areas with other dogs, 2} she is only 4 months old and we didn't want her to be around barking/yelping dogs, as is understandably common in clinics, and get a fear of going to a vet clinic. I told them to just cancel the appt, I'll go somewhere else. After we hung up, guess what I got...an automated text message from them confirming tomorrow's appt. What?!?!? Where is their due diligence? If they left a voicemail (probably dialed the wrong number, mistakes happen we get that) and didn't hear back from us...why didn't they make another attempt to reach us??!!! WHY WOULD YOU WAIT UNTIL THE DAY BEFORE THE APPT TO TELL US IT HAD TO BE RESCHEDULED???!!! We have been long time Banfield clients for our other pets...NO MORE BANFIELD FOR US!!!

long review!!! I recently had a bad experience here with my fur baby, which is unfortunate because I have been going to Banfield for awhile for her routine check ups. I took her in last month (January 9, 2024) for her comprehensive exam and expressed a certain concern for her leg as she was having trouble going up the stairs. This lasted maybe a week at the end of December. I brought her in and she was NOT limping or having any issues going up the stairs. The vet suggested X-rays and we agreed to it. X-rays came back fine other than having. little bit of arthritis in her back right leg. I took her in on Jan 9th, completely fine and no issues walking whatsoever, but ever since then, after picking her up from Banfield, she has had issues walking on her back right leg and has been limping EVER SINCE! I believe they did something to her after the x-ray was performed. I noticed after I picked her up and we started to walk out of the store that she was not walking correctly on her back right leg and wouldn't even put it down. She was walking on only three legs then and is still to this day doing so (Feb 9, 2024). I immediately turned around and asked one fo the front desk ladies (who was rude and always looks so mad. this was not someone I talk to usually), she went back and asked and said that my dog was limping like this since before the X-ray and when they took her out of the cage. Which I doubt because if something was majorly wrong, it would've showed up on the xray. It is even stated on her patient notes from when I first brought her in to drop her off that day that "Patient is currently NOT LIMPING". So another red flag. When I came and picked up her up, the vet didn't even come out and talk to me. The assistant did. I called to speak to the vet again once I picked up my dog to explain the notes on the X-ray to both my husband and I so we could understand better and she seemed annoyed that I called to ask and said " I thought we had an understanding of this earlier". I even asked about her limping and even stated on the phone that my dog was not limping prior to coming into her office today, and it is even stated on the patient notes and she said its probably from grading her? Or something and stretching her out (a different answer from what the front desk receptionist had). I called the vet wanting to bring her in again because 4 days had gone by and it was still not better, then decided that maybe we will give it a week to see if she gets better. A week has gone by and STILL HAS NOT gotten better AND this has hindered her from her daily activities like jumping on the couch, walking up the stairs, jumping on the bed, walking, running, etc. I called again to bring her in and check and I didn't even talk to the vet, I talked to the receptionist and she said the vet said to refer her to an orthopedic surgeon. I am very disappointed! Its like they didn't even care to look at her again considering this injury happened UNDER THEIR CARE. I would not recommend Banfield to anyone. Because not only did I have this bad experience, but I hate that they only offer drop off appointments having to leave my dog in a cage FOR HOURS! The Banfield I went to used to let me be in the room during comprehensive exams and I didn't have to drop off my dog. I also caught the vet saying one time that she "didn't have to muzzle my dog" during her exam. Which I'm not okay with. My dog is the sweetest and for them to have to muzzle her, they must have had to do something to her. Not only that, but BOTH of my dogs get the worst anxiety going there and ABSOLUTELY hate it. I took my fur baby to an emergency vet and she was comfortable with them. Save yourself the time and find a different vet!!! WE WILL NOT BE GOING BACK.

They killed my dog to make money! They said she need to clean her teeth. Instead she passed when they did not examine her prior. DONT TAKE ANY English bulldogs there!

This type of vet care THRIVES on accepting as many customers without a limit. This is because they make their money from "wellness plans". Your pet can ONLY ever be seen for 1.) Annual wellness check (where they list everythign they did. Test them Ask the for the printed results of the fecal exam and they'll be like. oh uh...yeah we weren't able to get one um...but we have to list everything in the annual exam anyway." So they don't actually hold up their end of the deal. 2.) Teeth cleaning. Other than shots and teeth cleaning you are SOL. Oh wait you MIGHT...MIGHT get to do a spay or neuter in 4 months. Because they overbook, never STOP taking more clients despite not being available for their current clients and if your dog or cat or whatever has a problem but it's not an ER emergency but should still be seen...be ready to go to the ER because if your pet is throwing up, has an ear infection, or has diarhea for 3 days maybe you wouldn't want ot pay $200 for an office exam at the ER if its something small...but banfield will tell yo uthey can see you next month. It's complete BULL and garbage. I said something is wrong with my dogs ear, might be a middle ear infection. She's thrown up three days in a row, I call again at 9 days in a row, ask and ask to be added to cancellation list. They call "Can you bring her in a half hour" while I'm at work =-=; Then I take her to ER. ER wants to do bloodwork for $400 on top of the 200 office fee. I pay. They find something, redo bloodwork, find nothing and call it good. Annoying...day 13 still throwing up. by day 17 Banfield sees her "Can yu check her ear?" WE want ot have you pay for an xray. No check her ear.... They FINALLY clean out her ear (I've cleaned it everyday but couldn't get deep without tools) They insist she should be checked for obstruction (my dog doesn't eat "things") After a thorough ear cleaning she stops throwing up. I am tired of vets NOT LISTENING.