Banfield Pet HospitalReviews of banfield.com

The services of the wellness plan are difficult to cancel. It’s easy enough to turn off the auto renewal but almost impossible to get out early in the year of service… even if you have moved to a city that doesn’t have a Banfield. Tried and tried to close out my account and get a final invoice for only services used — was given three different quotes to close it out annd waited hours for a call back. Finally found a text service that worked. This has taken a week of merry go round to accomplish.

Banfield worked well for us until my dog passed away. Then, I realized their complete lack of empathy when it comes to their policies. Even though MY DOG IS DEAD, we have to finish out the wellness plan contract. I think if proof is provided, any plan should be immediately cancelled. Luckily, it was set to renew in only 2 months, but we're still paying two months for a dog that no longer exists. Imagine other people who may have just renewed? They have to pay a whole year? That's awful. Do better, Banfield. The local veterinarians and assistants were always fantastic, this is purely a review of Banfield corporate.

Difficult to contact by telephone. Goes to voice mail. Appointments not readily available. Sloppy record keeping. Currently no permanent vet. Rotating vets coming and going. Nice staff, but would prefer consistency with vet.

Extremely slow yet kind We're used to them being fairly slow -- Not them forgetting to do everything in a veterinary checkup and having to drive back the same day to get a blood check for our dog. And the doctor has been out all week, so I am still waiting 4 days later for them to approve the prescription from Chewy. Maybe one person shouldn't be in charge of approving Hartguard when it's not necessarily dangerous, only behind a paywall. This city doesn't have a ton of options, but there are options, and they probably have less customers. So they'll probably be getting one more.

My dog started to experience odd symptoms. I had been taking her to an area vet hospital and they were not able to figure out what was going on. Decided to take her to an area Banfield thinking they had more experienced doctors. As I thought troubleshooting what was going on with her would take some time, I purchased their wellness plan. 1. After 5 appointments, the doctor couldn't figure out the issue and she was getting worse. 2. Decided to take her to a vet specialist and together, we determined euthanasia was her best option. They were very helpful, caring, and thorough. The vet called the internal specialist for their input even on his day off and he didn't mind. 3. Best guess was she had a rare cancer and/or a wicked autoimmune disorder. 4. The Banfield vet did try, but was stumped, and she was wasting away. 5. Trying to cancel the wellness plan is a nightmare! They give you the run around, close call centers mid-day, not return calls, etc. I've now paid 2 months for wellness plan for a dead pet. 6. For the price Banfield charges, you're better off taking your pet to a vet specialists for pet care and do shop around for vaccination clinics. They are way cheaper.

I purchased a Wellness Program for Toby, the youngest of my 4 dogs, back in November 2022; his first visit to our local clinic located at 1758 Sheridan St. in Hollywood, Florida went well. I scheduled him for a dental cleaning the following week, and left him at Banfield early in the morning. In the afternoon I took another one of my pets, Jesse, male Yorkie 17 yrs old for a consultation. I was concerned that his pancreatitis had returned. I enrolled him online into the Optimum Wellness Plan prior to his visit. Everything went well until at the end, while standing at the counter to sign and pay, I noticed that the promo code on Jesse's enrollment had not been applied. The receptionist called someone else, a technician named Johanna to assist. From the beginning this young lady was rude, dismissive, impatient and standoffish. I had saved Jesse's enrollment on a Word document in screenshots, and when I mentioned I could send them the email, Johanna made a grab for my phone without asking for permission. Have you ever ran into someone in customer service that makes you feel with his/her attitude that you are wasting his/her time? That was Johanna. She shouldn't be dealing with customers, and at the least she should be re-trained. I called and emailed banfieldcares to complain. Today I took Toby back to Banfield Hollywood Beach to get an allergy shot; the appointment was for 10:30 am and I assumed it was to be fast and painless. No such luck. I walked in, and the young lady looked up Toby's appointment and told me the technician that would see him was none other than Johanna. I asked for another rep by name, and she was busy. As a matter of fact everyone was busy, even the office manager, except for Johanna. I asked for another appointment, and was given one for next Friday 12/30/22 at 5:00 pm. When I protested, the receptionist 'found' another spot on Monday 12/26 in the morning. While all of this was taking place, the receptionist (I did not get her name) kept on asking me if I was recording her, because I kept on looking at my phone. She asked twice and the 2nd time said something like: 'Because if you are recording me I am going to have to...' and I interrupted her and again told her no. I invest in the stock market, and I was watching it constantly, therefore she assumed. I don't need to explain this to her, and she bordered on the impertinent. I did not write a review before today, as I usually just shrug off bad customer service, sadly as a part of everyday life nowadays. But not this time. Banfield management, please pay attention, and take preventive measures. It is a shame that such a nice office filled with mostly good vets, good people and good plans does not take the necessary steps to prevent situations such as these. Good customer service is not dead. It is not old fashioned to expect it. It should be your number one goal, the goal via which you will continue to get new business and keep your regular clients recommending you to everyone they know.

Since Covid, they have implemented a drop-off type service at all locations and only have limited in-room visits at the very end of the day. I guess they discovered it's a real money-maker because they can jam a bunch of stress-out caged animals for an unknown amount of time till they can get to them. So, you have to drop off your pet in the morning and can pick up later in the day. I don't know about you, but I don't like stressing my cat out anymore than she has to be. I also like to be there and see what is happening and ask questions. I feel this new bs drop-off service is strictly to slam in as many pets and I can see important questions between pet owner and staff going missed. I have to get my cat in for an immediate issue but they are scheduled weeks out for an in room appointment but have plenty of time for this drop off service. I'm looking elsewhere because this is some serious mcdonald's type pet care. Screw you, Banfield. LISTEN TO YOUR CLIENTS you money-grubbing corporate aholes.

We will be cancelling our Banfield Pet Insurance at the end of contract based upon this facility - I HATE to write bad reviews & have bit my tongue on this one but: Cat needed emergency surgery and "I" believe the Vetinarian surgeon DID a good job AND the staff WAS friendly HOWEVER: I had to ask 6 times to see the x-rays, I even explained I used to teach radiology - I asked on day one of the diagnosis - I called the next day to ask again - I called the day before the surgery to ask again THEN I asked when I brought cat IN for the surgery STILL NOTHING until I wrote a complaint THEN the Vetinarian personally called me to state: "We sent did you get" SECOND I brought in a plastic bottle of "water additive to keep dental clean" for pets TO ASK DID THIS LEAD TO THE STONES IN THE CATS StoMACH?? no answer I called again to ask no answer I asked on the day of surgery "does the Vet. have an opinon?" no answer and WHEN I PICKED CAT UP the (very friendly) tech brought cat out and handed me the bottle WITH NO COMMENT. As someone who grew up in healthcare/in healthcare my entire life - I simply can not tolerate this enormous break down in a) simple communication b) simple efficiency c) lack of professional follow up