Banfield Pet HospitalReviews of banfield.com

Horrible company and customer service. I am trying to modify my plan for one of my dogs and am getting NO where. I can't get a return phone call from anyone at a supervisory level. I have been on the phone 4 times now for hours. Terrible company.

wellness plan is a scam. do not do it. also the vets are always wrong on whats wrong with my pet.

Your location Banfield Pet Hospital 6216 US-30, Greensburg, PA 15601 Veterinarian Darli Walker 1090 points 5 minutes ago1st off, I have a 4 year old German Shepherd... If I could use 0 stars I would. This is a horrible place to take your pet. I initially took her in at the beginning of the year for a hot spot. The medication they gave her initiated an eye infection too, which cleared up on its own. Soon after she developed a horrible ear infection. The vet had her on the same medication for a few months with absolute no results. 3 times I recieved the same medicine. The vet finally said it could be her diet and recommended a very expensive dog food. (I home cook my dogs food with chicken, rice and vegetables. It's fresh and healthy for her. There is nothing wrong with her diet.). I finally went to another vet, they gave her medicine in the ear and it cleared the infection up within a week. I haven't had any issues with her ears since. Banfield pushes the wellness program insurance to help "save you money" . As part of that program, they include flea and tick treatment which is Semparica Trio. They kept telling me how great it is and how their pets love it. Just a simple treat once a month. That medication is causing my dog to have seizures now. She had another one last night. When I called Banfield this morning to get copies of her records, I mentioned about last night's seizure and they never asked how she was, do I need to schedule an appointment or anything!!! They don't care about your pet!!! I would not recommend them to anyone that loves their pet.

I have been waiting 3 weeks for them to find out about a particular vet so I can have my puppies cherry eye and to get spayed. They don't return messages you leave on voice-mail. It's a dig deal to them if you rather do office visit than drop your pet off and leave in a crate until they get around to calling when they are done. Yhey either need more staff or it needs to be better run. Once my puppy is a year old I'm going somewhere else.

If your animal dies while on their plan, they will not let you cancel your plan. You either get to pay the remainder of the cost or monthly until the end of contract. Had I known this upfront, I would never have signed up. So now, two days after my dog died, I get to deal with this. Just not worth it. This company only cares about money and not being decent human beings when someone's animal passes. Awful company, awful vet services and honestly you don't really save any money doing it this way. I still had to pay hundreds of dollars for the cremation. To be frank, it was fine while we had it, not great, but fine. Had this experience with my dog dying gone differently, I would have probably stayed with them and continue using them but not anymore. Just find someone better than this company.

I’ve been with Banfield for 12 years with two dogs and previous pets. They used to be great. The last couple years I’ve witnessed their decline in customer service and general concern for me or my pets. They have become a corporate nightmare. My location staff are rude, critical, and inconsistent. They argue, push unhealthy services on my dogs, and charge for every little thing even with the Optimal Pet Plan, which is a joke! After the last two visits with my elderly boys (Cavalier King Charles ) I’ve decided I’m done being treated like dirt and paying ridiculous prices because nothing is a part of “the plan”. My boys are in their last years. It’s hard to leave and I was intending on staying until they cross the rainbow bridge, but they deserve better in their last days. So sad to see what corporate greed has done in this country and here at Banfield.

Don't sign up for the Optimal Wellness plan. When it ends they will schedule an appointment at the end of the coverage and claim nothing is covered that should be included by the terms and charge you for the services you already paid for with the plan. We had dogs on the plan at the same time and they tried to do the same things at the end of each plan. Unethical company practices!

doctors might be ok one staff member seems to care is senior member ? . The rest are all low bid help. while keep you hold 15 minutes plus then tell you person you are looking for left already. to slow between the ears to be doing that job. What a disappointment they must be to there parents