Banfield Pet HospitalReviews of banfield.com

I scheduled to have my dog neutered today. I was told that the cost was 530.00. When I dropped my dog off the cost escalated to 697.00: adding cost of cone which they said you cannot take your dog without it, pain medication which pain is expected after surgery, and the charge for an office visit of 80.00. You had to sign another agreement for additional cost of 50-200 for additional bloodwork if needed for anesthesia. So total could be up to 897.00. That is a far cry from 530.00 which was the initial quote. They would not proceed unless I agreed to the additional 50-200.00. So I cancelled the surgery. This company cannot expect pet owners to have bottomless pockets. Unfair.

One of the worst companies ever. Stay away from their welness plans, those plans are not designed to save you money, they are designed to get your foot at the door. They will upsell you everything. Banfield failed to apply one of my payments to my account, 4 months later, they unfairly sent put me in collection. I called to confirm that they receiced the payment 3 month earlier, they confirm that and still reported to the credit bureau as collectionm then settled.

On 07/29 I requested an appointment online. They had one for 07/30 at 1.30pm. I took it. The following day I arrive at 1.15pm, sign in, and the employee says that my app was for 2pm that I had to wait. Even though I showed the confirmation email sent by her company, she still said something about availability of Drs or something of the sort. I waited and then told her that I had been the only one there for about 20 min, she did not care. Next, I am ready. Now they want me to drop my dog off even though I had specified online that I wanted to see the Dr and wait for my dog . I did not feel like arguing so I left. 2 hours passed and no one had yet called back. I know the length of time these exams take(comprehensive). So I went to the store. Now I want my dog back no matter what. They bring him out. I then find out that they had not even touched him. He just spent the last 2 hrs in a cage for nothing. All those signs that say how much they care are just that, a simple sign with no meaning to it. I have been a customer for around 24 yrs, doesn't count at all. And of course, customer service does not exist. THEY JUST DON"T CARE, GO SOMEWHERE ELSE.

Bandfailed!!!! Run save your dog. O stars. If you want a big corporate veterinary please do yourself a favor. Run. These people don't care. They are Corporate! LOOK AT OTHER REVIEWS. Please! They will remove this too. We brought our dog in because he wasn't eating and diarrhea they did all the tests. We got all our results they said over the phone everything is ok, he has "Kidney Disease" kidneys look great, blood, urine ect great. Gave us diarrhea meds. They should have given him something to eat, a food stimulant. If he don't eat he will die. Called them the next day to give me some entice a food stimulant mind he is our vet for 3 years. That was the very reason we brought him in. No they wanted us to spend more money and bring him in. We needed to make a appt for ultra sound to see if our dog had some blockage. He didn't he was severely dehydrated (how I found out a dr online) and if they wouldn't have not given us a bright and cheery results we could have saved him. The tech/dr told us on speaker "Kidney Disease" not chronic. I was exhausted my 89 year old mother was in critical care prior so I never never noticed he lost 25 lbs until I got back from Arizona (prior to bringing him in) but Nothing was its urgent that you go here, it is vital. We still brought him back and he was critical while we were not there because we dropped off they should have of tried to put him on a IV. Nope not this place we would have paid. I fed and gave my dog water with a syringe I was up 24/7 desperate after we left the first time with the cheery positive results over the phone. I looked at paperwork it said chronic kidney disease with an example of another dog. It should say my Dogs name and result for people that don't understand because vet-Dr tech said everything was perfect, great. I am dying of guilt for trusting these people Mind I never call them alone I always have 2 people listening. Because our previous appointment in May. They did a consult and with our other dog and got pricing because I want to know. They added another couple hundred dollars after we already dropped off our fasting baby for surgery to the bill. I asked why she said I needed a consult. We did a consult! Well she said no one has ever complained. Me next time I will just give you a blank check. I like people that are clear no surprises/transparent. I am not rich. I knew in my heart and gut I should have never come back here. Did not find a vet because of my critical ill mother. I lost my baby boy. It will take a long time to forgive myself. I trusted you. You failed us. If a dog doesn't eat he will die. You risked it because you wanted another appt more money. My dog child. The pain I feel is the pain I feel when I lost my own child. Except I failed them by coming here!

Pet insurance here is a ripoff our dog passed and we called to cancel our plan and banfied say we has to pay the full amount its no wonder banfield is being sued This class action seeks to remedy: (a) Banfield's deceptive marketing of savings and discounts under the plan, and (b) Banfield's deceptive and coercive upselling of additional pet care products and services. Banfield's conduct violates consumer protection laws in California and Class Growls at Banfield Pet Hospital Chain - Courthouse News Servi

Absolute terrible company. They overcharge for the services you get and they always always upsell. then when I went to cancel, they told me that I used all my services and I owed $400. What a joke.

Springfield, VA! Does anyone even look at these reviews?? The customer service from this location is horrible! They lack compassion and communication skills.

From March 2, 2023 to March 2, 2024 I paid for the Optimum Wellness plan for my pet.  This was roughly $900 and had hoped that an email or something would be sent to give me a choice to auto renew but nothing was ever sent.  Instead I checked myBanfield account and someone just auto renewed the account automatically on March 2, 2024 to March 2, 2025.  I did not auto renew and was waiting for some communication.     On June 29, 2024, I was able to turn off auto renew by figuring it out myself and it is in the smallest of print. It is also not in the most obvious of places.  No one in the store tells you about auto renewing or that you can turn off auto renew.   I used the chat feature for Banfield and was told that I still have to pay $469.21 for the rest of the year and then  contact Banfield again after December 19, 2024 and pay $8.11 to finish the contract.  Sometime after turning off auto renew, I then receive an email that "We hate to see you go and that I could auto renew my plan at any time."  How ironic to receive this email when I turn the feature off, but no email to let me know when it was time to renew.   I have only visited Banfield once this year (2024) and still had to pay out of pocket for medications and more ear drops.  A total of about $100 on top of the now 76.85 that I now have to pay monthly.  Yes, the plan has also gone up from $75(2023) to $76.85(2024).  Again, I just thought to use the plan for just one year as it was advertised as something to save me money on vet visits, but it is actually costing more money than what I can afford.  To auto renew an account with no communication is unethical. At this point, I am looking to cancel as I cannot afford this plan.  I should have had some communication before March 2, 2024 to present me with a choice to auto renew.