Banfield Pet HospitalReviews of banfield.com

Do not use bainfield there was no communication about cancellation if your pet is no longer with you. They just tell you it is all part of the contract that you will still have to close out the contract payments. Absolutely ridiculous...

Banfield USED to be a really good vet and their plans were reasonable which is why I started with them. Not only have their prices increased dramatically, but today, when I told them I needed to euthanize a baby that was not on a plan with them, they told me they would need a copy of her records to see what was going on. I told them that trying to get her records was difficult and they said well then we would need to do additional blood work on her. I said she's 16 years old, has cushings disease, problems with her liver and her kidneys are failing. Their response was well our doctors won't euthanize her without all of this information. EXCUSE ME???!!! I have been to several different vets here in Tucson and not one of them has ever told me that they needed records or additional blood work in order to euthanize one of my babies! I believe this is most likely a corporate issue with them trying to get more money out of me after I have already spent several thousand dollars over the last couple of years getting my babies covered and taken care of there. Trust me. The last baby that I just signed up for a plan for just recently will be the last and none of the other contracts will be renewed. I am done!

Do not go to the Banfield Hospital in Easley South Carolina they misdiagnose your pet they do not give you the other options that are readily available they put words in your mouth that you never said and they put it in there medical notes you contact corporate office about it and corporate office refuses to talk to you through an email due to it's too complicated a situation to discuss in an email it needs to be done over the phone and then a summarized email will be sent what was said due to the vet putting words in my mouth and putting it in my dog's file of things I never said they expect you to just continue trusting them instead of coming to an agreement to discuss it through an email so there is proof what was said when it was said then the district manager refuses to contact you back you have to contact Better Business Bureau you have to contact Washington State Attorney General's office you have to contact all those things all those places and they still refuse to talk to me about the misdiagnosis on my dog so you decide to go to the media every media you can think of and they still refuse to talk to you about the misdiagnosis their hospital did to your dog so I would think twice about going there

DO not sign for the Wellness plan! It is a scam! They will get you into a yearly contract even if your pet dies, And on Auto Renewal! It is an unfair business practice, fraudulent. Customers should be able to cancel their plans with no penalties. We should demand transparency from them. NOT recommended.

Being in the medical field myself , I will write a thorough review on what banfield stand for and my experience their with my dog as of january 2025 the contract ends and I have canceled the renewal , the service i had was horrendous brought my dog in for a check up and the doctors assistant came In. i ask a few questions and the assistant was lost in space she grabbed my dog and took it to the back not one time did I see the doctor himself nor did he present himself or the type of treatment my dog would recieved everything was done through the assistant and no explanation of any sort when push comes to shove all the doctor cares about is money and adding extra exams on their that your dog doesn't need . If your dog comes in for 1 thing your suppose to treat the problem and not add exams that are irrelevant banfield sadly has become a gimmick of business transaction and money driven they don't care for your dogs well being when you sign the contract it clearly states even if your dog "dies" you are bound to continue payment until contract is finished re read that last part and let that sink in , alot of time banfield doesn't have required medicine either , I sincerely hope everyone keeps their dogs far away from this place and look for an alternative.

We have been shown time after time that Banfield does not care about their patients, only that they are paid.  This last instance has made me the most upset. Our kitten, Saga got spayed October 8th and we found out November 2nd that she had opened her stitches. I understand that it is our responsibility that she had opened her wound. However, we were told on November 3rd that she was going to need to be restitched that it could cost upwards of $2,000. We raised the funds of $1,100 that was needed to get her stitches done again. Three days after this on November 6th, her stitches had come undone again after following the care plan Banfield gave us. I brought our invoice to Banfield to ask a few clarifying questions about the $1,100 that we had previously paid because that seemed fairly high just to get some stitches done. I called 7 other veterinarian hospitals in the area and they all told me a good estimate to get restitched in her condition was at the highest $600 give or take the severity. I brought this up to the technician and I was told “it’s cheap for a reason”. I then informed them that her stitches had come undone again and I was told to bring her back the following day (November 8th) to get MORE stitches or possibly staples. My follow up question was what do we do if we can not afford more stitches (the $1,100 charge took all we had), I was told to get a loan. I asked what to do if we got denied for the loan (which we had), they shrugged their shoulders and told me to try again. There was no other treatment plan offered to me other than stitches or staples. I am under the assumption that my cat would not get her wound fixed if I couldn’t come up with the outrageous price they would charge me for the second round of stitches because I was given no other options. I found a different veterinarian hospital and they gave me FOUR different treatment plans all with pricing up front. After paying my monthly wellness plan, paying for any extra medicine, and paying the $1,100 to restitch my cat, that did not even last 3 days, I was told on November 8th that in order to cancel my wellness plan I owed $1,170. After sending a complaint email, a staff member called me on November 9th to inform me that it was only $357.75 to cancel Saga’s wellness plan. They could not give me the actual number to cancel all 3 plans I had with them. They also did not address any concerns I raised other than the money I owed them, proving to me once again that they only cared about the money. Banfield is taking advantage of people who trusted them with their pets. They do not give straight answers, do not offer sound advice, and price gouge everything. I do not recommend Banfield by any means.

Do not sign up for the Wellness Plan. It is a rip off and the operators are very rude if you can get someone after 20 minute hold. They do not pay for what you are sold as a plan. Our dog died the day that they did a bunch of test and charged us for a bunch of prescriptions, after the doctor said nothing to be worried about. Tried to cancel plan, but they would not let us until we paid until plan ended.

Totally disgusted with Banfield my dog passed away on 4 July 2024 and I immediately notified Banfield about this. I was told that the wellness plan ran through the beginning of September and that it would be canceled. I just checked my bank account and I was charged for September and October. I contacted Banfield and the customer service agent was extremely rude and unresponsive to my questions. I will never use Banfield pet insurance again while the care was quite good. Their service online really is very poor.