Banfield Pet HospitalReviews of banfield.com

This review is specifically for banfield at 14405 NE Fourth Plain Blvd, Vancouver, WA 98682. I had a horrible experience that was escalated yet never resolved. I brought my dog to this location for an annual visit. Long story short, the tech didn’t properly advise me of all the vaccinations my dog needed. After the visit, about a month later, I realized I needed this vaccination and then realized while at the hospital, the tech and vet didn’t offer it, despite having full access to my vets records. So I paid for an appointment, trusted the experts with my pet, and they failed at their jobs. Here comes the interesting part: when I called them that month later and brought this to their attention, they REFUSED to take accountability and it became an arguing match. They wanted to charge me for a whole new visit, and then I could get the vaccine. That of course didn’t sit well with me. I spoke with some manager located at this location who sounded like a complete moron who didn’t want to resolve anything. She certainly needs to be fired. They refused to help me. So instead of admitting their fault and keeping my business, they argued with me, blamed me, and lost my business.

Dropped my dog off at 7am for a comprehensive exam and they they would call me when done. Didn’t call til 5pm when they asked when I was coming to pick her up?!?!! Turns out she was done at 11am!! So she sat there all day in a cage for no reason and with no food! They didn’t even apologize!

I took my cat in to have an x-ray of her Left leg. She was limping and holding up her left leg. The location in Overland Park Kansas took an x-ray of her RIGHT even though I had said left leg at least 4 times and she was limping and holding up her left leg. At this point I am supposed to get a call from the chief of staff in our area. This location does not answer their phone on a regular basis and to get answers I have to physically show up at the location. Hopefully I can amend this review with good news.

Had an appointment July 4th 2025 I was there at 8:00 in the morning I was first in line 40 minutes later I'm still trying to check in I'm first in line and the manager Sheena is taking people ahead of me finally I checked in after 40 minutes she tells me it was a drop off appointment and she doesn't know when the doctor can get me like I'm really going to leave my pet there all day long disorganized stupid rude and then she calls me 2 hours later when I'm at home what time did I schedule you for next week stupid manager didn't even know I had rescheduled for the following week cuz I wasn't going to leave my pets in Las Vegas in 110° heat in the middle of the afternoon I only wanted one appointments and she didn't even know what time she'd rescheduled me to. Sheena was very rude to me the manager for inside the petsmart Banfield I was there first thing in the morning at 8:00 a.m. she was taking people ahead of me her demeanor and everything was rude.

Have had a Banfield Wellness Plan since my 11 year old dog was a puppy. Recently we relocated to Singapore and was charged an arm and a leg to “sign some paperwork”. On top of that, during that appointment was the 1st week after my plan renewed. I tried to cancel my wellness plan since we are now abroad but am told I “owe” $1,500 additional from that appointment and would have to pay that if I want to cancel the wellness plan.

We liked the vets at Banfield. However NO ONE should sign on to their plan. It is impossible to get your money's worth. They tell you you can cancel, and you can, but when my dog passed away, I owed them for the rest of the year. Over $600. Their plan is absolutely not worth it.

I have been taking my dog to Banfield for four years. She was seeing a particular doctor and she is no longer there. They have been having different doctors come in until they hire a permanent doctor. After today's service I sure hope that will be soon. The service I received today was substandard. I need my pet to see a permanent doctor and not someone here today and gone tomorrow. I was not pleased that I was given a prescription that Banfield could not fill. I ended up bringing my dog into the office for a cerenia shot.

I need to warn other pet owners about my devastating experience at Banfield Pet Hospital (owned by Mars Inc.) also located in many Petsmart stores. April 17, 2024: Took my completely healthy, happy dog Beanie for a routine checkup and vaccine update. Lead Vet. Paaymans, DVM administered a ProHeart 6 shot along with two additional vaccine shots. That same day, Beanie began showing symptoms - fainting, heavy breathing, and became nearly immobile. I immediately called and brought him back to Banfield. Their response? 'There's no problems, but call emergency if it gets worse.' They dismissed clear emergency symptoms and sent us home. April 18: Rushed Beanie back to Banfield as his condition worsened. They charged me $400 for an x-ray and three additional shots. Vet Paaymans, DVM stated his heart was swollen in x-ray, telling me to see a cardiologist, they don't know why he is fainting and to go to emergency if worsens. No urgency, no accountability for the fact that he was perfectly healthy just 24 hours before coming in for simple shot update. Easter Sunday, April 20: Beanie had become so weak that I took him to emergency care. Heavy blood in stool, throwing up dark red, no eating or drinking water, and hardly breathing. Beanie tragically passed away that evening. Just four days after a simple vaccine visit, my beloved pet was gone. The aftermath was equally appalling: - Banfield corporate only offered a hollow 'sorry for your loss' and claimed Beanie 'did not respond well' to the Proheart 6 shot - They promised to contact ProHeart 6 about splitting cremation costs but never followed through - They're still forcing me to pay for my other dog's wellness plan that I'll never use because I've lost all trust in their care and service - They refunded the $400 from the second visit and canceled Beanies plan. Banfield ( owned by Mars, Inc) operates like a sales organization, not a veterinary hospital. They push wellness plans and treatments without proper care or consideration for our pets' lives. My healthy dog died because of their negligence, and their response showed zero compassion or accountability. I urge pet owners to: - Avoid Banfield entirely - Research all medications/shots thoroughly before agreeing - File complaints with your state's veterinary board - Report to pet advocacy organizations - Read wellness plan contracts carefully - they trap you in payment plans - Document everything in case the worst happens SPECIFIC ACTIONS TO TAKE: - File a formal complaint with: - Your state's Veterinary Medical Board - The FDA's Center for Veterinary Medicine - Better Business Bureau - American Veterinary Medical Association -File with the small claim court or contact a pet attorney - Write reviews everywhere! Remember: Corporate vet chains like Banfield often prioritize profits over pet care. Always trust your instincts if something doesn't feel right about your pet's care."