Todd
Poor Customer Service
I purchased 1 helmet at a discounted price. When I was done checking out, there where 2 helmets charged, 1 at full price. I immediately sent them a message about this mistake and requested that they correct it before shipping my helmet. Not only did I never hear from anyone, 2 helmets showed up, so I called and left a message about the issue, so far I still have not heard back from anyone regarding this issue. I suspect that the issue at checkout was the fact that I thought I was done, but they were pushing "plus sales" trying to get me to purchase more items. I must have clicked "yes" aT some point thinking that I was completing my purchase, but instead it tricked me into purchasing another helmet. BE CAREFUL WHEN CHECKOUT!
Response from Ballistic Armor Co.Dec 29, 2021
Hello sir, I'm sorry to hear you've had trouble contacting us. I just went ahead and processed a partial refund so that your second helmet receives the same discounted price as the first. I'll check with our customer service team regarding the missed message, and I'll make sure they call you back. It's possible the holiday break has caused some delays - but this should have been clearly communicated to you. Due to your feedback and feedback from other customers, I'm also going to make some changes to the post-checkout sales plugin. I understand that it's coming across as confusing and "tricky", which is not our intention at all. I'd be happy to pay return shipping if you'd like to return the second helmet for a full refund. You can email our team at [email protected]. Again, please accept my apologies for the frustration. - Emmett Armstrong Owner