Ballistic Armor Co.Reviews of ballisticarmorco.com

Response from Ballistic Armor Co.Jul 22, 2022

Hi Ryan, your review is fair. You've got a lot of valid reasons to be upset and we regret your experience. We clearly have some major redecorating to do and it started this week. In the mean time, we will be reaching out offline to make your experience up to you. Thank you for the honest feedback, we hope to make it right.

Response from Ballistic Armor Co.Jul 20, 2022

We're terribly sorry you've had such a difficult time and we certainly understand your frustration. We have become aware of some significant breakdowns in our comms and are taking swift action to correct that. It looks like you have been in touch with customer service at this point, but if you have any other concerns please send a direct email to: [email protected]. We apologize again for your experience and hope that we are able to make it right.

Response from Ballistic Armor Co.Jul 20, 2022

We are very sorry for your experience! We are now aware of the communication problems that you've described in your review and we are taking swift action to make the necessary changes. It is true that shipping has been delayed, not due to the pandemic but due to supply chain issues that are affecting many in this industry right now. We hope that your concerns have been satisfactorily addressed at this time, but if not please email me directly: [email protected]

Response from Ballistic Armor Co.Jul 20, 2022

We're very sorry to hear about this. We clearly have a breakdown in our systems and are working immediately to correct it. We're glad to hear you received your product in good shape, but please do let us know if you have any other concerns.

Response from Ballistic Armor Co.Jul 20, 2022

"This company seems to have depreciated in service..." Sometimes the truth stings, and we are very thankful for the honesty. We have begun taking immediate action to correct the issues you're experiencing, and hope you will begin to experience those changes in the next few days. It is true that many of our products are experiencing stout shipping delays. If you are unhappy with the delay, please email us for a full no-questions-asked refund. Otherwise we will be getting your order out as soon as inventory allows!

Response from Ballistic Armor Co.Jul 27, 2022

Thank you for the feedback. Our customer service emails are not AI-generated, though we do recognize that an accurate AI would probably make for a better customer experience than unreliable information, poorly communicated by humans. We deeply regret the way we handled your experience, and have been making changes this week to ensure this kind of experience doesn't happen again.

Response from Ballistic Armor Co.Jul 2, 2022

Hello, we're sorry for your poor experience with us. We try to communicate the most current information to our customer, but unfortunately our suppliers and shipping partners can't always provide accurate estimates either. I realize that's not a good excuse and it doesn't solve your problem, just trying to explain. We do have banners and warnings on the products that are backordered, but we could certainly do a better job of making sure that our customers are aware of the delays before purchasing.

Response from Ballistic Armor Co.Jun 7, 2022

Hello, we're very sorry for the continued delays. It's not our intention to keep stringing you along but unfortunately it's been very hard to accurately predict the timing! We're always happy to provide a full refund if you're unable to wait for the inventory to arrive.