Jayden
Trying to receive a refund/exchange and…
Trying to receive a refund/exchange and have sent 2 emails with no response, Accidentally ordered the wrong size helmet. Refund policy says 30 days to contact. Receiving radio silence.
Getting caught without quality protective gear isn’t an option for those in harm’s way. What’s worse isbuying from companies that strain your wallet or produce low-quality gear. You need affordable quality gear backed by a trustworthy company and tested to high standards.Ballistic Armor Company serves those who protect and defend by equipping them with affordable high-quality ballistic armor and accessories. These products keep you safe while also being comfortable,versatile, and modern.Don’t get caught with crappy gear that doesn’t hold up under fire. Be equipped to brave the assault withaffordable high-quality ballistic armor.
Ballistic Armor Co. (ballisticarmorco.com) has 396 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Jayden
Trying to receive a refund/exchange and have sent 2 emails with no response, Accidentally ordered the wrong size helmet. Refund policy says 30 days to contact. Receiving radio silence.
Papa K.
Ordered a M, got a L.
Pablo R.
Horrible. Took my money and took two weeks to tell me the item was out of stock. Then it's been over and ADDITIONAL two weeks and haven't gotten a refund. Email customer service are just a bunch of liars. Just terrible.
Bruce G.
Have not recieved my order!!!
Charlie H.
I still have not received
Response from Ballistic Armor Co.Dec 19, 2022
Hi Charlie, thank you for your order! In a quick review we can see that you placed your order after 5pm on Friday, and we shipped your order the following Monday via Priority Mail per your request. Your shipment should have arrived on the 16th, but it appears to be delayed by USPS until tomorrow according to the tracking. We feel that this 1-star review should be directed toward the USPS. If you have any further inquiries about your order please contact our support or view your shipment confirmation email for tracking information. Thanks again, have a merry Christmas!
Douglas S.
There was a long lead time of several months. They mistakenly sent two helmets instead of one because I simply made a request a few days after my initial order to change the color. I was assured this was done successfully but obviously, it was not. I still have not been assured that I was not charged any additional cost. The helmet I wanted was defective, so I had to keep the color I do not like unless I was going to wait several more months for a replacement or to have the exchange fouled up just like the initial order. Customer Service is very polite, but what good is that with such neglectful incompetence. I found the return offer to be unacceptable, so I had to pay for shipping myself. I've already endured enough from throwing them ANY curve ball whatsoever and I wasn't about to make that mistake again. Many products are not kept in stock and I'm still waiting on those. They apparently cannot keep up with simple supply and demand. Overall, the quality for the price is far more reasonable than other manufacturers. The build quality of a non-defective helmet is good. It's just a shame that the ordering process was such a complete disaster. My advice to anyone is to pay premium prices elsewhere and spare yourself months of anxiety.
Response from Ballistic Armor Co.Aug 11, 2022
Thank you for the honest feedback, we are terribly sorry to hear about your experience and we can see how frustrating it was! We welcomed a new CEO last week and we're already making big changes to correct the problems you experienced. We will be reaching out to you directly to ensure you have been properly refunded and not overcharged. In the meantime, thank you for sharing your experience. We will not rest until we have solved these issues.
Steven Z.
I still haven't received the Gen1 helmet combo. In my portal, it says the package was sent out on July 2nd, but I haven't received it yet. With all due respect, other companies all have tracking numbers for the packages. If I don't receive it in August, I probably won't purchase it again. And there is no stock of gen2 until the end of August, which is disappointing.
Response from Ballistic Armor Co.Jul 27, 2022
We're sorry to hear you're having trouble tracking your order. It is true that shipping has been delayed on helmets and this should have been communicated to you prior to your purchase. We sincerely apologize if it was not. We're happy to see that you did receive one of your orders, and we also see the mystery shipment with no tracking number. This is unusual, and we are having the warehouse team look into it. A member of customer service will reach out to you shortly with an update, and they will also be happy to help with any other concerns about your order. Thank you for the honest review, we hope to improve your experience going forward!
A S.
No shipping eta, no communication. I watched several reviews online before purchasing. Now that I'm looking for complaints I found there is a long list of people having the same issue. I waited the 8 weeks before pestering Travis with eta requests. He told me in a week or 2. Now over a month later, I have emailed him and left several voicemails. 2 of my emails were answered with an "I'll get an eta and get back with you." But this last week has been silent. Now requesting a refund.
Response from Ballistic Armor Co.Jul 20, 2022
Thank you for your honest review. We're disappointed to see that you've had such a negative experience–what you described is not the level of service we aim to provide, and we don't blame you at all. It's no secret that the body armor industry has faced shortages since things started heating up in Europe. We've taken some measures to navigate the situation and keep folks updated on the status of their orders, but we clearly need to do better and are making immediate changes to that end. Thank you again.