Baked by MelissaReviews of bakedbymelissa.com

I can't provide feedback on the actual cupcakes yet. But I will say their operations and customer service are atrocious. I scheduled an order to be delivered to my daughter at college on her birthday. Baked by Melissa totally ignored my scheduled delivery date and sent them a week early. I specifically chose the day before my daughter's birthday for delivery so she would feel special even though she's far from home. Getting your birthday cupcakes a week early just doesn't hit right. And I reached out to their customer service via email, chat and phone for 4 consecutive days. No response at all.

The website refers to these as mini cupcakes. I've bought mini cupcakes at the store. These are a third of the size. These are cupcake bites, not mini cupcakes. I could have bought 50 full size cupcakes from a cupcakes store for the same price. I had these shipped. Website does not give idea of true size. Should have researched reviews before purchase.

I wish i had checked reviews before ordering . I ordered cupcakes to be delivered for an event today and NOTHING. Tried calling and left a message for a call back- NOTHING . Sent an email and got an automated response that I should get a reply in 48 hrs- which does not really help me. I imagined that they were better than this. Will not order again. I can understand a delay but if you cannot even respond to the phone call- that is a problem!

I placed an order on October 17th for 200 cupcakes. I selected the "pick a date" option, as I have done in the past, and noticed that there was no calendar available for me to select the date. I contacted customer service to make these changes, no response. I then received an email on October 20th stating that my cupcakes were on the way. I immediately contacted customer service, left several messages, stayed on the line and was still forced to hang up because the que automatlcally placed me to get a call back. I also attempted to contact a live agent via the website and her only advice was to freeze the 200 cupcakes. There was no attempt to stop the delivery, which had not been picked up by the courier at the time of my outreach. It's unfortunate that the customer service is so poor and I do not intend on purchasing from them again. Not that it matters because they clearly do not value their customers.

I ordered almost $200 worth of cupcakes for a celebratory event at our office. I ordered the cupcakes to be scheduled and on the day of "delivery", they never showed up and still today over a month, I still have yet to receive a refund. No responses to calls, live chats, nor any communication from them regarding a refund since they didn't fulfill my order. Just the name of BAKED BY MELISSA makes me cringe regardless of how good people say they are.

I would give zero stars to Baked By Melissa. I ordered a scheduled delivery for my daughter's 18th birthday and they delivered it late and not on her birthday. What is the point in paying for shipping and selecting scheduled delivery? I am super disappointed in them. Please DO NOT order from Baked by Melissa. Please do not make that mistake.

the cupcakes were sent to the wrong town, i contacted the company by phone, live chat, emails to this date i have not heard from the company. the cupcakes were delivered on 9/9/25 to a wrong address at my expense. this company should be closed down no customer support what so ever. very disappointed in this company. they say the ship nationwide not true the cupcakes were to go to PA, I called the delivery service I was told they do not go to PA. this company has an F rating on BBB.

Contacted 8/15/25 after order came late. Gel packs like hot water bottles. Asked if still edible. 8/21/25 still no reply. I have no idea if cupcakes taste good. Delivery and customer service are terrible.