Baked by MelissaReviews of bakedbymelissa.com

I placed an order on April 15 for cupcakes to be delivered on April 20 for my daughter’s birthday. Instead of arriving on time, I received multiple shifting delivery windows from FedEx with no explanation, and the order ultimately never arrived. When I contacted BBM via chat, I was simply offered a replacement or a refund. Because the original order never showed up, I chose the refund. It was incredibly disappointing to find out that not only did the order not arrive to my daughters address, but BBM actually had the package returned to them, rather than taking even a small step to make the situation right. What was even more disheartening was that no apology, support, or gesture of goodwill was offered—despite the inconvenience and the fact that I relied on this company to help make my daughter’s birthday special. I understand delays happen, but the lack of accountability, acknowledgment, and good faith to make things right was frustrating. Even when I called again to explain my everything that happened, I truly expected some acknowledgment of the inconvenience—whether an apology, a credit, or even a small gesture—to show that my experience mattered. I reached out by email and shared every detail of what happened, along with how upsetting the experience was for me, but I never received a response. After all of this, I truly thought there would be some acknowledgment — an apology, a credit, or even a small gesture — to show that my experience mattered. It makes me genuinely sad that I can’t speak highly of this company anymore, and even the name now brings a little heaviness instead of joy. I’ve spoken highly of BBM for years, and I truly wanted to continue supporting this company. Unfortunately, my experience didn’t reflect the care and customer appreciation I’ve always believed this company stood for.

First order was late. Second order ordered on 4-3-26 opted to have it delivered on 4-16-26 due to sister’s 50th birthday two days later. First package never delivered due to damage. On 4-16-26 talked to a representative at baked by Melissa and she apologized and would overnight a package so it would arrive on 4-17-26. Did not arrive. Now looking into the FedEx tracking information I looked at how the package was shipped and it was shipped to arrive on 4-20-26. Now why would a representative from the company tell me that information is so sad. I’ve heard they’re pretty good, but I will never know cause I will never ever order from this place again. I’m not wasting my time.

Baked by Melissa customer service is great! It’s an actual person who helped with my issue. They made me feel like they actually cared and made it right. The vegan cupcakes were delicious! Highly recommend, I just ordered again!

I ordered 25 cupcakes for my friend’s birthday and specified a date for delivery. I received a message that the cupcakes were going to arrive two days after my friend‘s birthday. I got on the chat with their customer service and was told oh no the order is actually gonna be delivered a day early I told them I specified the exact day. I wanted it delivered per their instructions on the website. They said they couldn’t guaranteed delivery on a given day. Maddening! Because it’s being delivered a day early I have to work at home instead of going to the office and change my schedule around because this company can’t do their job properly never ordering from this place again.

I wanted to add to these reviews regarding their deliveries. While the cupcakes are delicious and good quality, the delivery is a mess. I have bought these for shipping a few times, and each and every time despite me choosing a specific delivery date and paying premium for the shipping, they always ALWAYS arrive a few days later.

I ordered a delivery for a specific date. It was for a birthday. It came a day late. I called and left messages and emails and no one responded . Their customer service is horrible. They said the late delivery was due to a snow storm. There was no snow where the order was to be delivered at. I requested a refund and they offered only the shipping will be refunded. I will NEVER order from this company and I hope no one else will!

The cupcakes are the size of a US quarter coin, very small, although tasty. Nicely packaged although it would take 5-7 of the mini cupcakes to make a normal sized cupcake. Beware when they say mini, its ity-bity mini.

Each time I order the yummy cupcakes they arrive exactly when I was told they would. And each time (over six experiences) they were delicious! I love this company!