Baisiwig Reviews | Read Customer Reviews of baisiwig.com

Baisiwig Reviews | Read Customer Reviews of baisiwig.com

Baisiwig reviews

736 approved reviews, newest moderated first

Sisterly L.
Dec 22, 2025
They don’t like to honor their return…
They don’t like to honor their return policy and asked me to lie about the cost of the wig to post office & customs the wig was $118 they told me to declare $10 WHICH COST $33 to return I had to get my payment source involved which was PayPal and they act like they didn’t want to help initially took over a month after all the return evidence and emails and screenshots I had and PayPal paid me with their protection policy
Response from BaisiwigJan 9, 2026
Hi dear, Sorry for the inconvenience caused, because of the Trump tax policy, the package will be charged hhigh tax if you put high amount on thhe package. But when we receive your package, we will issue the full refund to you , please do not worry, We promise that we will ask our shipping department to pick out the beat quality hair and give you a nice discount for you in next order. Wish you will give us another chance! Thanks!
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SORENA C.
Dec 18, 2025
I have ordered from this company before…
I have ordered from this company before and they always contact you in order to help you make a decision. They offer discounts and the shipping is fast. I recommend giving them a try if you haven’t already and the hair will be to your liking. I will most definitely order from this company again.
Response from BaisiwigDec 18, 2025
Dear friend, we are happy to know that you are satisfied with our services and wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
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mona J.
Dec 17, 2025
ASley was terrific in accommodating the…
ASley was terrific in accommodating the right color and style for me!!! So professional!!
Response from BaisiwigDec 18, 2025
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
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Oluwatobi O.
Dec 16, 2025
Excellent Customer Service
Nice and quick response to customer. And was very helpful in helping me to make a quick decision on my order. Thank you
Response from BaisiwigDec 18, 2025
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
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Tori G.
Dec 12, 2025
This company is a joke I paid 169.00…
This company is a joke I paid 169.00 for a wig that looks nothing like the images that was shown on the Baisi web site, the texture is thick, poor quality looks like a wig for an old lady. The lace and draw string quality is trash, I didn't even take the unit out of the hair net in which it was shipped. I want to return the the unit the same day I received it, I contacted the Baisi company for instructions for returning the unit for a full refund, all I keep getting is the run around, they ignore emails and will not allow you to return the unit and receive a refund after the Baisi site clearly says 30 day guarantee, I had to result in hiring an attorney to represent me in this matter. DO NOT WAIST YOUR TIME OR MONEY.
Response from BaisiwigDec 18, 2025
Hi dear, Sorry for the inconvenience caused, Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it. We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order. We cherish the opportunity to satisfy every of our nice client like u. Please give both of us another chance. Thanks
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customer
Dec 11, 2025
Do not purchase wigs from Baisi wigs
I purchased a wig on 9/26/25 did not realize it was coming from China. When I ordered the wig, I requested a small. After waiting for weeks, I received a large. I contacted the company immediately, sent pictures of me in the huge wig and requested the return address. I returned the wig at a cost of $32 via USPS on 11/4/25 the company received the wig on 11/17/25 and it is now 12/11/25 and I have not received my refund. Had I known that the wig was coming from China I would not have purchased it due to the expense of having to return it. I caution women to be aware that returning wigs to China and this company in particular is an expensive process and so far, has me losing $201. Luckily, I purchased through PayPal and am disputing this purchase.
Response from BaisiwigDec 12, 2025
Hi dear, Sorry for the inconvenience caused, we checked that you did not leave a note pf small wig cap to us when we placed the order, then we did not customize it for you, wish get your understanding. But we have the string inside of the wig, you can adjust the size for yourself! If you want the small wig cap, pls leave a note to us when you place the order, then we will customize it for you. For your return, we checked that your refund was arranged to your paypal, could you pls check your account again? We promise that we will ask our shipping department to pick out the beat quality hair and give you a nice discount for you in next order. Wish you will give us another chance! Thanks!
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Beauty
Dec 6, 2025
Fast customer service reply
Fast customer service reply! So far so good!
Response from BaisiwigDec 12, 2025
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
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Lyric O.
Dec 3, 2025
Very friendly and helpful
Very friendly and helpful
Response from BaisiwigDec 3, 2025
Dear friend, we are happy to know that you are satisfied with our wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
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