BaisiwigReviews of baisiwig.com

Response from BaisiwigMay 15, 2026

Dear Customer, We are truly sorry to hear about your unpleasant experience with your wig order and the delay in delivery, as well as your dissatisfaction with the item condition. We totally understand how frustrated this must make you feel, and we take your feedback very seriously. First, we sincerely apologize for the delayed shipping and the inconvenience caused by our email response not reaching you in a timely manner. All of our wigs are strictly inspected before shipment to ensure they are in new, intact condition with proper packaging. The matting and slight odor you received may be caused by long-distance international transportation, extrusion and sealed package storage during transit, which is not the original condition of the wig when we sent it out. We never sell used wigs, and we strictly control product quality for every order. To resolve this for you quickly, could you please kindly share some clear photos and short videos of the wig overall, the texture and the smell situation? Once we receive your proof, we will check it immediately and offer you a reasonable solution as soon as possible, including partial refund, discount for your next order or other proper options. We value every customer and will never ignore your request. Please accept our sincere apology again, and we are waiting for your photos to solve this matter for you right away. Best regards, Baisiwig

Response from BaisiwigMay 15, 2026

Hi dear Sorry for the inconvenience caused  We will report it to our factory and improve it in the future. Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it. Could you pls try it? And if you have any question, pls feel free to contact us! We promise that we will ask our shipping department to pick out the beat quality hair and give you a nice discount for you in next order. Wish you will give us another chance! Thanks!

Response from BaisiwigMay 11, 2026

Hi dear, Sorry for the inconvenience caused, Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it. We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order. We cherish the opportunity to satisfy every of our nice client like u. Please give both of us another chance. Thanks

Response from BaisiwigMay 11, 2026

Hi dear, We checked that your hair is correct. Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it. We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order. We cherish the opportunity to satisfy every of our nice client like u. Please give both of us another chance. Thanks

Response from BaisiwigMay 11, 2026

Hi dear, We couldn't find your order on our website. Please confirm if you placed your order through our website. We're sorry to hear about your experience, but we have many customers who love our wigs, and our customer repurchase rate is very high. If you're interested, you can try our wigs. Thank you.

Response from BaisiwigMay 11, 2026

Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!

Response from BaisiwigApr 27, 2026

Hi dear, We are truly sorry for the delay and any inconvenience this has caused you.We are following up on your shipment every day and doing our best to get it to you as soon as possible. As a sincere apology, we’d like to offer you a 20% discount code for your next purchase:BF20 We also replied you by email, could you pls double check your email? Thank you so much for your patience and understanding.

Response from BaisiwigApr 27, 2026

Hi dear Sorry for the inconvenience caused  We will report it to our factory and improve it in the future. But our hair is 100% human hair and you can cut a little hair to do the burn test! Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it. Could you pls try it? And if you have any question, pls feel free to contact us! We promise that we will ask our shipping department to pick out the beat quality hair and give you a nice discount for you in next order. Wish you will give us another chance! Thanks!