BAI Embroidery MachineReviews of bai.store

Since purchasing my new BAI embroidery machine, Ren has been absolutely invaluable. He has helped me work through countless user errors and learning curves with patience, professionalism, and expertise. What I appreciate most is how quickly and efficiently he responds while explaining things in a way that is easy to follow and understand. As someone still learning the machine, having support that is both knowledgeable and approachable has made a huge difference in my confidence and success. Thanks to Ren's guidance, I've been able to achieve the results I need without feeling overwhelmed. His dedication to customer support truly stands out, and I couldn't be more grateful for all of his help. Highly recommend both BAI and Ren's support team!

My husband I were interested in an embroidery machine to add onto our business InfiniteVIII Design (co2 laser/uv laser, and uv dtf) and wanted something with high quality, affordability and support especially for beginners. We had our first look when we visited the expo in Long Beach CA. It didn’t take much convincing when we spoke to the staff and decided to purchase the Bai vision embroidery machine. The staff seemed very knowledgeable and the sample live embroidery that they were making/showing looked of high quality. After receiving our machine which was packed amazingly…(we even saved the box and repurposed it as a work table) we watched bai tutorial on YouTube for unboxing, assembling, and trouble shooting(great source). We also joined the Bai Facebook group for support and even had Bai representative name Luke Ren giving us continuous support through our journey as beginners. Overall I would recommend Bai embroidery machine for its quality, pricing, and support.

Great machine & their customer service is always so helpful when i can’t figure something out or i run into a problem with my machine.

I'm new to embroidery. Two months ago, I went to the Bai warehouse in Atlanta to pick up my machine and received hands-on training. Steven was the trainer and was very thorough. He did an amazing job showing me how to use everything and how to maintenance my machine. I watched all of the YouTube videos provided by my sales rep, Erica. I've only had one minor issue when setting up. When Steven wasn't able to assist, he got Luke to step right in. After that I hit the ground running. No issues whatsoever. I haven’t needed support as everything has gone smoothly. The reps in the FB groups are very supportive with helping people with issues. Majority of question and problems I see in the groups are user error. I'm very happy with my purchase. Thought for a second I’m new to embroidery. Two months ago, I went to the BAI warehouse in Atlanta to pick up my machine and received hands-on training. Steven was the trainer, and he was very thorough. He did an amazing job showing me how to use everything and how to maintain my machine. I watched all of the YouTube videos provided by my sales rep, Erica. I’ve only had one minor issue during setup. When Steven wasn’t able to assist, he had Luke step right in to help. After that, I hit the ground running with no issues whatsoever. I haven’t needed additional support because everything has gone smoothly. The reps in the Facebook groups are very supportive and helpful when people have questions or issues. The majority of the questions and problems I see in the groups appear to be due to user error. Overall, I’m very happy with my purchase.

I went to the Bai warehouse in Atlanta Georgia to get hands on training. Corey was the trainer and he did an amazing job showing me how to use everything and how to maintenance my machine. I feel much more confident now. I have begun embroidering and things are working great! Thanks Corey! The customer service is above par!

Bai support team is AMAZING! After searching the Facebook group for answers. I did anything to help me with my problem so I reached out to them. And Woody responded to me and immediately and had Luke contact me to help me with my error. Within no time Luke had my problem resolved. I had no down time, they got me back up and running asap and is amazing. I'm blow away at the Bai team's customer service! I'm so happy I chose the Bai embroidery machine. I 100% recommend them to anyone in need of a embroidery machine.

Luke Ren helped me out when I was panicked and freaking out and he got me back up and running via videos/messaging. He worked one on one with me for over an hour and was so kind. THANK YOU!!!

I'm a new BAi embroidery machine owner and have had to reach out for support several times since my purchase in December. Most, if not all, of my issues are new user related and have nothing to do with the machine. Even so support has been quick to respond (note that they are in China so their schedule is a little different than my typical one here in the US). They have helped me solve all of my issues quickly and completely. I am delighted with both the machine and the continued support I've received.