BAI Embroidery MachineReviews of bai.store

The buying experience was great, although I was a little nervous buying this machine online. But the customer service is absolutely fantastic, from shipping to answering questions to sending videos of how to solve a problem. I am so impressed by this team and have not regretted my purchase for a moment. Highly recommend BAi!!!!

I have the Bai 2 head Vision…, never embroidered in my life. I bought it Oct 2025… it’s been a huge learning curve but I’ve had my issues or questions answered with a fast response and Luke Ren hands down knows everything about this machine inside and out!!! He’s been very helpful!! He has sent a ton of videos to help me understand my machine!!! Thank you!!!

My machine was purchased last September from Richword and has been really reliable. Almost any issue I've had was user error (I was extremely new to machine embroidery). I did have an issue a few days ago where I lost use of half the needle. I posted in the Facebook group and in touch with Luke Ren on messenger. He had me send a couple pictures and a video, and was able to very quickly diagnose the issue, let me know the piece that needed to be replaced was in my bag of parts, and sent me a video showing how to fix it. I ran into another issue (my doing) and he once again diagnosed and sent a how to video.

The BAI engineers have been amazing! Super patient, knowledgeable, and really took the time to help me understand my BAI Vision 2 head step by step. Their support is making the learning process so much easier and less stressful. I truly appreciate their professionalism and quick responses—top-tier service!

I showed interest and I got contacted by Amy Wang right away, I am new to embroidery and so far I am very happy with the Bai Mirror and the technical support I have received.

The Bai team are so responsive! I appreciate all their help in trying to get me up and running. Quick response and noticed my issue right away. Was able to center my design and I'm currently stitching it now!

I have had to contact Bai support a few times. Some were to fix user errors. Some were to help me figure out how to do certain things. Each time Luke was able to understand what I needed, even if I wasnt sure what I was saying, and easily explained to me either how to fix the problem or adjust some settings to get the machine to do what I needed. And every time the issues were resolved in less than 30 mins. I have never once had a problem with the customer service with Bai. I highly recommend the Bai machine and their customer service.

Purchased my embroidery machine from the Bai store and it was only 1 month old before ab axis motor went out. My tech Luke was super helpful and got a motor shipped to me super fast. 5star technicians, 5star service.