BagReviews of baginc.com

Just read 2 posts below mine (GraciaMelsz review) . I just found these reviews and also emailing bag inc with the same Marvie Sy. I am getting the same run around with items not shipped and will get back to me but I am not waiting around, I will dispute the charge with my credit card immediately after reading these reviews. I hope this helps someone else as I am telling you the same thing is happening to me! Do not order from them. It appears they are a bogus company with a fake website.

They send the wrong bag with missing parts, lie about refunds, lie about receiving the returned bag and give you the same b.s. answer in the emails. How long does it take to talk to a manager? I'll never order from there again. Don't order from this company!!

I am in process of exactly the same experience as GarciaMelsz. In mys situation, before I placed my order on their site, Marvie their so called customer service representative confirmed to me by e-mail that my bag was available and I should go ahead and place my order, send her the order number so that she could inform the shipping dept. That was two weeks ago. You might think two weeks is nothing but as far as they confirmed the bag was available and ready to send, they are now telling me some story that they are waiting for the "manager" to confirm the order to the shipping dept. I have been emailing them daily and will not stop. I strongly suggest for anyone else experiencing the same do not give up. Baginc must be exposed for the scam they are

I placed an order on June 4 2015 and paid extra for express shipping. Today is July 6th, I have yet to receive my order, I have yet to receive so much as a tracking number for my order. I have been going back and forth with their only "customer service representative" named Marvie Sy. Who knows if that's her real name or if she is even a real person. Regardless of how I respond to her e-mails, her answers are always the same: "We are very sorry for the delay. I will check on your order and as soon as I have the information, I will surely update you." Same response, every single time. I was fed up and asked for my money back, and all of a sudden the response changed to "your order has already shipped. I will update you shortly with a tracking number." THIS COMPANY IS A SCAM!! Please do not be fooled by the well layed out website or the Youtube reviews. They pay YouTubers to positively review them. At this point I am no longer expecting my order. However, I will continue to e-mail them daily. They are counting on me to "give up" or "forget" and I shall not. I am posting this review on any website that will let me because it is important to get this word out. If I had read someone elses experience (not on their payroll) this could have been avoided for me.

Payment was process was fast but delivery is worst ever. Im still waiting for my product for almost 3 months now. I am not hoping to receive it anymore as i have read bad reviews from other buyers. They are right, they pay youtubers and bloggers to give them good review. Guys remember to believe those who actually bought the items. I am pretty sure people giving good reviews about this company here are also being paid. Look how the paragraph has been constructed in details!!!! Netizens are not stupid to be fooled with your paid reviews! Lei

I was very nervous as I bought the bag first, and then read all the reviews. Baginc's service has been exceptional. An hour after I bought the bag, I changed my mind, and wanted another bag, and I emailed Baginc. They replied within half an hour saying that I could and answered my other questions. I forgot to reply. Baginc was ready to mail out my bag the next day, and emailed me again before they mailed my bag whether I still wanted the bag or not. GREAT SERVICE. 7 days down the line (note, 2 statuary holiday and 1 weekend included), I was not home to pick up the bag from FedEx. Marvie Sy, the representative that emailed me previously from Baginc, was kind enough to write another email, telling me the situation with FedEx, and whether I wanted to change my address or pick it up from FedEx. SPEEDY AND CONSIDERATE customer service. I received the bag today, the so soho reissue satchel in black. I was worried that the quality was going to be bad, because I watched a couple youtube videos for that bag. It is GREAT, better than I imagined. Good, sturdy, stylish bag made out of real leather. Inner flap lined with velvet material. Doesn't look wrinkly at all, as apposed to the youtube videos. Great everyday size, does not smell bad, and it even got feet. I got another cheap item just to get free shipping (Katty Key Holder And Change Leather Pouch Watermelon Red). That, on the other hand, smells bad, has this weird gloss that makes it look like fake leather. But overall review with Baginc, I'm impressed!

Its been over a month and i still have not received my item ! This place is a scam and they will do just about everything to not answer your questions .. they will keep replying with the same thing over and over "they are looking into it" ..SCAMMERS!!!! dont even bother not worth the headache..! All those "happy" customers you see are bloggers/you tube'rs who get this stuff for free as long as they give rave reviews.,!!!!

Please beware! this company is fraud and a scam. I purchased a bag on March 13th, after a day or two I read the reviews of other people which are true by the way, I contacted Marvie Sy( the only customer service personnel) to cancel my order. He/she keep sending me the same "we are sorry for the inconvenience BS." I don't have lots of patience and I'm freaking out. I need them to refund my $149.00. Ok so after asking Baginc to cancel my order and I issued a dispute through PayPal, they still went ahead and put the order in the mail. Marvie, the customer service person asked me to return the bag if it arrives. Guess what, it cost almost $85 to ship the bag back to China. I really REGRET this whole Baginc thing. Well I've learnt my lesson. Not only did I pay $149 for the bag,I also have to pay $85 to return it. Such Nonsense!!. I know they did it on purpose.