Kirsten W.
Nice concept, terrible quality for the price
I bought this to replace a cheap plastic clock I had after it finally broke. I figured it would be longer lasting. I like the clock, but the quality is seriously lacking. With the first clock I got, the light stopped working within the week. The customer service suggested I needed to take out and reinsert the battery, but that didn’t fix the issue. Luckily they sent me another as it was within the 14 day warranty. About 6 months later, I’m having an issue where the clock’s battery will become randomly disengaged, stopping the clock. Not great for something you rely on as an alarm clock. I think a piece of foam to press the battery in will solve the issue, but I feel pretty disappointed that my $30 clock keeps breaking when the $10 hunk of plastic I had lasted like 5 years.
Response from BagbyJun 7, 2023
Hi Kristen, I hope you are well. I just wanted to give you some updates on this issue because we've learned from the past and incorporated some improvements: - We are adding the light button on top of the frame to avoid any issues with the light getting stuck. This system is much better - We are offering up to 1 year warranty in our products - We have updated the mechanism of the clock to last longer - We have improved the back battery compartment of the clock Thank you again for making us better. Juan S. Co-Founder & CEO


