BagbyReviews of bagby.co

I bought 2 clocks. One immediately didn't work and they replaced it. Now, after a year, another one is not working - stops randomly or slows down after setting the alarm. They won't replace it and offered 40% off another one. For $42 they should work forever, especially if they're trying to be environmental. Going in the trash. I had a plastic Sekio for 20 years before I lost it in a move. Not one problem!

Here is my story - buyer beware! I have a clock I bought in July and stopped working in August. I emailed support 3 times and heard nothing. So I used the online form, twice, and still nothing. I even opened a complaint with the BBB and heard nothing. I even used Facebook Messenger and contacted them with no reply. Additionally, I posted a 1 star review on their website and heard nothing. I even attended a webinar and asked in the Q&A for some assistance and was ignored AGAIN! Absolutely unacceptable.

OOF. I am in the process of having a terrible time with their customer service. A flimsy product is one thing; a broken product is quite another. Their concept is wonderful, but the execution is lacking in multiple manners. Just look at their "refunds" page and you can tell you should stay far away. No company that stands by their products nickle-and-dime with refund and return requests like the clearly do. $5 here, $12 there, a random $3 for good measure. I recommend finding a different company for your needs.

If there were minus stars Bagby would get that rating. Buyers should be aware that Bagby pulls all negative reviews from their site. Dealing with them has been a nightmare. I had to file a claim through PayPal to get my money back. The clock did not work even after trying different batteries. Sham of a company