Anthony D.
$2,820 USD Payout Held Hostage After UPS Lost My Package
I sold a luxury item to Bag Borrow or Steal (Submission #026161) for an agreed amount of $2,820.00 USD. I shipped the package using their official prepaid UPS label, and it was properly scanned and accepted at the UPS Store. Unfortunately, the package was lost in transit while under the carrier's custody. Even though I provided the official UPS drop-off receipt—proving beyond doubt that I fulfilled my obligations—BBS is refusing to release my payout. They are hiding behind corporate bureaucracy, demanding an invoice for an item that was a personal gift, and forcing me to upload sensitive identity documents online. As the creator of the shipping label, BBS is legally and contractually responsible for the package and its insurance. Holding a customer’s payout hostage for a loss that occurred on their carrier's watch is unacceptable. I have been forced to open a formal dispute with the Better Business Bureau (BBB). Absolute lack of accountability. Avoid selling to them.