Slay C.
Do not buy - order cancelled with no explanation
I recently placed an order for a purse from this company and, after nearly a week without receiving any shipping confirmation, I reached out to check on the status. That was when I learned that my order had been cancelled — with absolutely no notification or explanation as to why. What made the experience even more disappointing was the response I received when I asked for clarification. They essentially suggested that because this was my first time shopping with them, I simply wasn’t familiar with their process, while still offering no explanation for why they accepted my order and payment and then cancelled it. This is not how you do business. If there was an issue fulfilling or shipping my order, particularly internationally to the U.S., that should have been communicated upfront. Instead, I was left with the impression that my business simply wasn’t worth the effort or cost of fulfilling the order. Unfortunately, based on both the cancellation and the way my concerns were handled afterward, I would not recommend shopping here. A customer should not have to chase down a company just to discover that their order has been cancelled.