Badlands RanchReviews of badlandsranch.com

My Dutch Shepherd doesn't normally eat very much. She seems to really like this food. She ate all of her food very quickly. She seems more active as well. Having the food delivered makes life easier. Thank you

My dogs love this food! They can be very picky chihuahua mix dogs ages 1yr-14yrs. They eat every bite and then have so much energy! They’ve been on it for almost a month now and I can already see the improvement in their stools, coat and breath even.

My dogs love this food ... as in they gobble it up every single time. I give them some of this every day. I've got to say that their coats have never looked better, their energy levels are good, teeth look very healthy and their stools are solid. Zero complaints on this end and I wish I could afford to feed it to them exclusively.

It looks like Real Customers Reviews not getting posted and shared on their site. We left 1 stars based on our experience and they never posted there. They falsely advertising what they selling because we paid for Full bag product. We received instead half empty bag 6inch tiny bag . As a topping for a tiny dog last only 6-7days max you are lucky to get 6cups out of this TINY HALF EMPTY BAG. Ripped off and disappointed.

My dog loved the food. I do believe it’s a high quality food, however after reading more reviews, I question that. My opinion is the price point is out of reach for the average consumer. The bags are about three cups each, with feeding a cup and a half a day you go through a bag in way less than a week. My problem with them is their communication. I was charged $140 for a three pack of supplements. I never received communication that it was on back order to February 19th. Yet I was charged immediately. I received a notice that my subscription order of dog food arrived, only to find in no where. Sent an email, no reply. Called customer service to be told that that email was a mistake and a lot of customers received notice of shipment that was never shipped. I was told my subscription order that was scheduled to go out on the 4th….was shipped the 7th. I have still yet to receive it. So I cancelled the supplements and requested a refund. I didn’t like being charged for something that was on “back order” and never received any communication that it was on back order. Because of the poor communication and shipping and handling and the cost, I requested to cancel any further shipments and will be looking for another replacement food for my baby girl. If you can afford over $300 a month for food, more than that if you pet is over 20 lbs, then it might be a good choice. I do hope they get their shipping and communication up to par with the cost of this product. Lots of advertising wanting you to buy, but not good follow up. I’ve done over 31 years customer service and I guess I just expect more for the price of this product. I think good quality creates good service. If the service isn't good, I don't trust the product.

We have been feeding our senior dog Badlands Beef formula for a few months. She did well on it and seemed to enjoy the taste. However, in our most recent shipment, we opened two bags and found mold inside. Our dog has had some new hotspots appear within the past week without any clear trigger and we didn't suspect the Badlands until we found the moldy food. Usually the bags have a desiccant pack, but the two moldy bags didn't have one. The bags were fully sealed, just stored on a shelf in a cool, dry pantry. We reported it to Badlands and they said they have never received a mold complaint before, but a few others on here mentioned it. We are going to move to homemade for a while and Badlands did give us a refund for the bad bags.

I’ve had one of my dogs on Badlands Ranch for about 6 months now, with no issues. I regularly purchase the beef superfood - my dog loves it, and it has greatly increased his energy and gut health. My issue is with their customer service. I ordered 9 bags of food when I realized I only had one new bag left (and the one I was currently using). I got an email saying it was shipped a day or two later. However, for a week, the shipping status wasn’t updated on the tracking link (ie it was saying a label had been created but it hadn’t been shipped yet). I was now starting to run out of food, and had no indication as to when the food would arrive. My dog has a very sensitive stomach, so i couldn’t just feed him something else - I needed to use the last of my badlands to transition him to something else if it wasn’t going to arrive on time. So, I reached out to customer service, and explained that although i received a shipping email a week ago, it appears from the tracking link that it hasn’t been shipped, and requested a status update. I got a scripted email 2 days later essentially saying “here’s a link to the tracking” (which I already had, and indicated in my initial email that I already had). Fast forward to after I receive my order the week after that. I open up the first bag and immediately notice that it looks different from the food I’ve previously received over the last 6 months. It’s extremely light in color and very very hard. I figured it must have just been a variation in the air drying process and fed it to my dog. After 2 days of eating it, he started having terrible diarrhea. I reached out to customer service letting them know I think I got a bad batch, and didn’t want to open up all 9 bags to see if they were all like this, wanted to exchange them for new bags, etc. They did issue me a refund, but she noted that they “wouldn’t do this again” and I could “switch foods if I wanted to”. There was no hostility through our call, I never indicated I didn’t want to buy this food again (in fact, I told her my dog had been doing great on this food, and that’s why this was an anomaly and it must have just been a bad batch). It left a bad taste in my mouth, because she’s essentially saying that if I get a bad batch in the future I’ll just have to deal with it or go with another food. So with that being said I am looking for another high quality food to swap my dog to, as this wasn’t the type of customer service I’d expect from badlands.

If you truly have a picky dog, do NOT buy this product. Not only will you have spent nearly $40 for a small bag of food, but that “90-Day Money Back Guarantee” will be the full amount you paid MINUS $15+ to send it back. It was not made clear that the costumer is responsible for shipping. It kind of feels like I got scammed. Very disappointed. Don’t take a chance and waste your money like I did.