Backwater ReptilesReviews of backwaterreptiles.com

Got what I ordered. However finding snakes in stock is crazy hard. There is no way to search in stock snakes.

I have ordered a ball python on Sunday and still have not received it and it’s Wednesday so I don’t know if it’s the weather, or it is a scam

Got my frogs in good shape ordered 2 and they gave me a free one and they are nice snow flakes and they ate wright out of the cup very happy

We placed an order on 8/15/23 for a soft shell turtle. The turtle was picked out by my 9yr old son who was spending his birthday money (to make matter worse).The funds were processed and cleared our account the following day for $75, to include overnight shipping. When we completed the order there was a popup screen stating our order was processed; however, we received no further information other than a shipping chart which stated we would receive the turtle the following Wednesday. The following Wednesday came and went with no turtle. We gave it until the end of the day Thursday in case there was a delay. Thursday came and went… no turtle… I called the company to check on the status of the order and the phone number went straight to voicemail, which was full… So I sent an email inquiring about the order. They did respond quickly and asked for our invoice number. The problem is, they never sent an invoice number, or a confirmation email. All we had was the pop up screen stating the order was complete. I informed them we never received any information following the order so we didn’t have an invoice number. They then stated the order must not have went through, so I sent them a screen shot of the funds clearing my account. They then asked for a transaction number, which I provided from the bank details. After receiving the transaction number they replied that I was “unable to provide them any solid information that the order did not fully process”. Mind you the whole time I am asking to speak to a human on the phone, which they refused to do. I reported the charge as fraudulent and filed a complaint with the Better Business Bureau as they refused to provide any further assistance. The bottom line is… we placed an order, paid for the order, Backwater Reptiles accepted payment for the order, Backwater Reptiles failed to provide any additional information on our order, Backwater reptiles never fulfilled the order, Backwater reptiles refuses to speak to me or to help me figure this out. They basically told me too bad and sent me on my way without a refund or a turtle.

Horrible customer service. They look to be a wholesale broker - they don’t actually have the animals they advertise and sell. They farm out filling orders to third parties. Neither are caring or accountable. If I had to do it again, shop elsewhere.

I ordered 2 White's Tree Frogs from this company, due to MY mistake, I had ordered the wrong kind. I immediately sent an email and had to wait anxiously until they opened the next day. 1 pm for me, different times zones. I was nervous they would be sent out before the email had been checked, and I couldn't get anyone on the phone. By 1:13 (meaning they had been open 13 minutes) I had an email reply back and directions on exactly what to do to fix the issue as I needed them shipped the next day as they were a birthday gift to my older teenage daughter whom loves all animals, but has a sweet spot for amphibians and wants to work with them. Within minutes I had followed the directions and was told they would be shipped the next day as planned. But sure enough got the email that night with the tracking number and the next day they arrived. Due by 12, got them by 4. FEDEX issue. I had to sign for them, and they are just the cutest things ever! I ordered a male and a female, obviously being so young there's no guarantee on that. But as they grow if I need to order another of the different sex I will be going right back to them. (Not trying or even attempting to breed them, if I can keep the males from croaking all night we need a female lol ) Our hardest part is not over feeding them. Lol. Its only been a week and are already getting used to being fed with tongs and are losing all skittishness. We Absolutely love them, they are just perfect!

“I bought my little green iguana and received it on time. Everything seemed fine but after nine days of arriving, she got sick. After five months, my little one is still fighting for her life, has had more than forty antibiotic injections, X-rays, cultures and blood tests and still no diagnosis. Not to mention the amount of money I have spent. These people did not address the problem, so please think very carefully before buying an animal there. I personally do not recommend it.”

told its a problem to ship because my payment and shipping address are different. Tried calling and emailing to discuss a solution but phone goes straight to voice-mail and no response via email. Poor customer service