backsupportsystems.comReviews of backsupportsystems.com

I have tried many pillow solutions for Me sciatica and sore knees and this is THE solution for me. Sticking with this one and I even travel with it.

I ordered their “The Angle” pillow to place under my knees in an attempt to alleviate some back pain I was experiencing during sleep. After some time it was clear that this product was not the solution I was looking for, thought the quality of the product itself seemed good. I reached out to their customer support department to inquire about returning the item for a refund, to which I received a copied and pasted response outlining how “pillows are considered personal care items, and therefore aren’t eligible for refunds.” I found this frustrating and pointed out to them in a follow up email that they guarantee their items in the item description, and that I would appreciate someone responding to my request. A week out, I have received no response. Very unsatisfied.

It's a comfortable piece of foam for an exorbitant price. What really kills the deal is the 20 percent return fee plus return shipping for a large box if you don't like it. Better off to try a product from another company with a more customer friendly return policy.

On the photos the pillow looks 10” thick. In reality it was 3” thick and looked like it was used.

Shipping time is unacceptable. I ordered a pillow on Aug 24th. It took 5 days for BackSupportSystems to turn it over to the shipping company.on August 29th. 5 days!!!! It is now scheduled to be delivered on September 10th; 17 days after I placed the order! I would have ordered through Amazon but your product information on Amazon does not match the product specifications found on your website. For example, you have Knee-t pillows 26 inches long on your website but they are 25 inches long on Amazon. As a result, I could not trust that I would be getting the product that I wanted using Amazon. Very disappointing.

The body pillow is great. The fabric on it is great and comfortable. The pillowcase I purchased to go with it is horrible and scratchy made of very low quality muslin cotton - not any type of cotton material that would be used as bedding. Very unfortunate and at a high price.

I was having debilitating hip pain at the groin area. I tried a different pillow off of amazon before finding this one. And I noted some small improvement but in oder to support more of my leg I had to use two of those pillows which is not really convenient when turning over. After doing more research and reading through comments I decided on the "pro" option which makes this a substantially more expensive pillow. I was surprised that a better cover did not come with the pillow considering the expense, so I still need to order a cover for it. The first couple of nights I tried it out I thought it felt like good support and that it was comfortable (it works most comfortably for me with the wider end down at my feet and the narrower end between my knees), but for 2 or 3 nights I'd wake up with my legs aching (KEEP READING) and I thought how strange, I've never experienced that before. I was distressed thinking I spent all this money and its not giving me relief but making things worse. HOWEVER, after the 3rd night that stopped happening. And not only is it improving my comfort while I sleep but it seems to be helping me when I'm up and about during the day. I don't know if it is actually realigning my hips but I'm feeling improvement and with some low back and hip exercises, I just may be able to turn this issue around altogether! I'm hopeful, but I can definitely say, it was worth the investment. Give it time.

Great Product. The largest size Big enough for my 6.4 frame