Elhaam Y.
Cheated by Baby Teith....TWICE!
I have ordered from this company prior to 2022 and didn't experience any negative issues, but then January 2023 I placed an order for a few shirts and after a month with no shipment, I reached out. No reply. A month later I email again. No reply. 3 months, multiple emails, messages on instagram...zero replies. Filed a report with PayPal and luckily got my money back. NOW this next move is a bonehead move on my part. I'm checking the baby teith social media and there is no communications about issues with orders, no comments about issues with order (didn't realize she was deleting all complaint messages) and her website promises that orders placed in May will be delivered before Father's Day. It was promised. I'm definitely a chump. So I place a new order for the clothes I had wanted originally, because I definitely still wanted them, but months and months go by with no reply to any of my repeated emails. 8 months pass and now my CC company says it's probably too late, but the only reason I held on this long is because I got an auto reply every so often to my emails saying that they were looking into my order. DIdn't realize it was all smoke in mirrors. All the social media posts she was doing to make it seem the biz was in order was all fake. It's all a scam and she knows what she's doing to keep her previously loyal customers like me to keep holding hope that this is just a bad patch. She even recently posted "I'm back" to imply they took some break to catch up on orders but again, it's been 2 months....no reply...no clothes....deleting any negative complaints from her social media posts. I don't know what can be done now. Unfortunately, I don't know how many people check reviews BEFORE placing orders. Only after things go wrong. BUT hopefully this warning serves some good. Stay far far away. I hope everyone who was cheated by this company gets their full refund or the clothes they paid for (in the updated size of course, because no kid is fitting into these little sizes after a year of waiting). UPDATE 6/23/24 - Today, I receive the below message from Baby Teith...here. On this public site for all to see. No one replied to my countless emails asking where my refund or my order was. The message below claims they've been up and operational since Nov 2023. That's suspicious because for the past 7 months, no one from Baby Teith responded to any of my previous emails to fulfill my missing order. They claim they are busy fulfilling past due orders....well not mine! Instead of replying to any of my emails, or fulfilling my 2 previous missing orders, or refunding me my money they've essentially scammed me of for these last 7 months (plus 10 months prior to that waiting for a word), the owner is here making continued false claims publicly and asking me to come back and give them more money with a discount code. I'm astonished. I don't want to lose another dime to Baby Teith. I want a full refund for the order I never received, or I want the order I paid for, in my child's current size (since they've grown a size in the past 17 months), and you know what....I should get a discount on THAT order since I've been waiting for almost 1.5 years for it. Sheesh! I'm a small biz owner too and I would never stoop this low. UPDATE 9/12/24 - Just a note to say I STILL haven't received my refund or my order, but Baby Teith have decided to put me on their mailing list and are sending me misleading junk mail trying to persuade people into placing orders and spending money on goods they'll never receive.
Response from Baby TeithJun 23, 2024
Dear Elhaam, I deeply apologize for the issues you experienced with your orders and the lack of communication. I understand how frustrating and disappointing this has been, especially for a previously loyal customer like yourself. In 2023, my business faced severe staffing and supply chain challenges that led to significant delays and poor communication. Since November 2023, we've partnered with a new fulfillment company, ensuring orders now ship within 3-5 days. Additionally, all previous delayed orders have been fulfilled or refunded earlier this year. We genuinely care about our customers and are committed to providing excellent service. We've received nothing but 5-star reviews since the switch in November 2023, which you can review here if you'd like: https://www.etsy.com/shop/BabyTeith?ref=l2-about-shopname&from_page=listing#reviews As a gesture of goodwill, we'd like to offer you a 40% discount on your next order if you'd like to give us another shot. Please email our customer service team to claim at [email protected] Thank you for your understanding and for giving us the opportunity to make things right.