BabylistReviews of babylist.com

Horrible service. This is my first baby so I didn't know any better. Firstly, they told one of my guests an item was out of stock so she ordered it on Amazon independently, then the next day another guest ordered the same item and it shipped out so I ended up with a duplicate item. Now trying to return 2 of the items I received, Babylist has asked that I reach out to the purchaser for the tracking numbers to start returns via Amazon, which I did, and Amazon says that the gifts are not marked as gifts. So I am now sitting here with $300 worth of items I need to return speaking with an Amazon rep that barely speaks English trying to get permission to return my items. DO YOURSELF A FAVOR AND MAKE A REGISTRY DIRECTLY ON AMAZON SINCE ALL THEIR STUFF COMES FROM AMAZON ANYWAYS. Edit: Also forgot to add they ship everything super late!

Ordered expensive gift in plenty of time to get the gift before a baby shower. My order went through and a week later I was notified there was a problem and my gift hadn't shipped. I will now have to go to the shower with no gift. Buy your gifts elsewhere!

order for a shower on March 14 and they are not shipping until March 17th. HORRIBLE SERVICE AND I WOULD NEVER USE THEM FOR A BABY REGISTRY!!

Unbelievably slow shipping. I ordered baby wipes and shampoo on 1.20.26 and was finally notified of shipping that will arrive on or around 2.11.26. Are they making the wipes before shipping.

Here's what I wrote them. I am awaiting their response. "Hello, I just received an email notifying me that my order has now shipped. This is extremely frustrating and unacceptable. The items in this order were purchased specifically for a baby shower that took place on January 10, 2026. I ordered with the clear expectation—based on your stated delivery timelines—that the gifts would arrive in time for that event. They did not. In fact, mine were the only gifts that did not arrive. Shipping the order after the baby shower completely defeats the purpose of the purchase. I would like an explanation as to why the promised delivery timeframe was not met, and more importantly, how you intend to resolve this. At a minimum, I am requesting compensation or a refund for the order itself, given that it no longer serves its intended purpose. And I would like something extra, as well, like a gift card I can send the expectant parents as an apology for not sending any gifts. Please respond promptly with a resolution. This experience has been deeply disappointing, and I hope you will take responsibility and address it appropriately."

We had an absolutely terrible experience with Babylist, at the exact moment when reliable service matters most: the birth of a newborn. We spent $500 on a Harbor Baby Monitor on November 12th. What arrived was only half of the product — Babylist shipped the wrong box, so we received the screen but not the actual camera needed to monitor our baby. I discovered this on December 7th and immediately contacted Babylist. They acknowledged the mistake and said they would send a replacement unit ASAP, which gave us some relief. Our baby was born on December 11th. We came home from the hospital with our newborn — and still had no working baby monitor. When I followed up, I learned that Babylist had chosen to send the replacement using the cheapest, slowest possible shipping method, which then got lost in the mail. At this point, we urgently needed the monitor. Since we already had the screen, I asked them to rush just the camera to us. They refused. Instead, they insisted on sending an entirely new unit — again, without rushing it. When I asked them to expedite shipping, I was told that “their system can’t process rush shipping,” which is simply not believable. They chose not to fix their own mistake in a timely way because it would cost them more money. It is now January 6th. Because Babylist again chose the cheapest shipping option, there is: No tracking No delivery date No accountability We have no idea when this $500, critical piece of baby safety equipment will arrive — weeks after our child was born. This experience has made it painfully clear that Babylist does not care about parents, newborns, or fixing their own errors. One more major warning: If friends or family contribute money to a diaper fund or any cash fund on Babylist, you cannot withdraw that money to use elsewhere. You are forced to spend it on Babylist’s limited selection of products, which also take a long time to ship. If you are expecting a baby and need reliability, urgency, or basic customer care — avoid Babylist at all costs. You have been warned.

I’m extremely disappointed with Babylist’s customer service. I purchased a bottle sterilizer from my registry only a few weeks ago, and shortly after, the price dropped. I reached out expecting a simple price adjustment—something most retailers handle with basic courtesy and common sense. Instead, Babylist insisted that the only way to receive the price difference was to ship back the large, heavy item and repurchase it at the new price. I’m 39 weeks pregnant, the baby could arrive at any moment, and they still expect me to lug this bulky box to a shipping location just to achieve the exact same end result that a straightforward credit would accomplish. This policy is not only inconvenient—it’s completely unreasonable. It shows zero regard for customers, especially expectant parents who rely on Babylist precisely for convenience and support during an already challenging time. I genuinely regret choosing Babylist for my registry. Their rigid policies and lack of empathy made what should be a simple, supportive experience unnecessarily stressful. I hope they rethink how they treat their customers, but based on this experience, I wouldn’t recommend them to anyone.

Returns process is overly complicated and convoluted . Stores that link to BabyList do not recognize babylist for return policies and makes items unreturnable.