BABEYONDBABEYOND is listed under Clothing & Underwear.
BABEYOND (babeyond.com) has 193 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Laura K.
I have been trying to process a return and no one will respond to my emails. I didn’t receive any notification with instructions on where to send my return. I’ve contacted customer service twice with no response. Terrible. Don’t recommend buying unless you are OK with not being able to return!!!
Carol F.
Part of my order did not arrive. The rest did not arrive in time and I have been trying to contact you to return it without success.
Richard L.
Avoid this company. Dresses ordered and some were not suitable, when they were returned the address the company gave was non existent and they have not communicated from emails sent. Telephone number given is permanatly engaged. AVOID AVOID AVOID
Response from BABEYONDSep 9, 2025
Dear customer, Hope you are doing well. We’re truly sorry to hear about your experience and understand how upsetting this must have been. We’ve reviewed our previous correspondence and believe that return guidance has already been shared, though it’s possible that the message did not reach you successfully. To make sure everything is clear, we’ve sent you the full return instructions again directly via email. Please kindly check your inbox. Our return policy allows for an easy 14-day return, and you may view the full details here: https://www.babeyond.com/pages/return-policy We sincerely apologize for the inconvenience caused. Your understanding will be greatly appreciated. Warmly, BABEYOND Customer Service Team
Sally L.
Customer service is non existent they just deny any wrongdoing and breach all of their legal responsibilities to the consumer. Total scam!
Tiina L.
Extremely disappointed at Babeyond. My daughter ordered a dress for a prom and the getting it on time was critical. She paid for the expedited shipping that is 6-8 days. She ordered, it has gone 13 days and it has not arrived. She could not use it for the prom. Dealing with the Babeyond customer service is bad. We try to get the $120 back that paid for the dress, but customer service is ghosting us. This is probably a scam or fraudulent website. Don’t order them.
Analise G.
This group will not refund you for any of your dresses and will take a long time to respond and will not even correctly address concerns. I purchased "sale" items which Babeyond later said they considered "clearance" although it is nowhere listed on their site. They said clearance items are not eligible for any refunds or returns. This is a scam, and the dresses are poorly made. The shipping tracker said they came straight from China too so they probably don't want any items returned to avoid tariffs. They won't make any returns "eligible" on their website and there is no one to talk to, and now they are deeming the items are past the 14 day window. Stay away from this website!
Shelbie K.
BUYERS BEWARE ‼️. I paid for postage on an approved return A MONTH ago and have not received a refund or any communication from them aside from an automated message. I read reviews and this has happened to others before as well! Babeyond, do better! Don’t be a scammer! It’s not okay to start ghosting me because I’m asking where my refund it when you’ve had the items for weeks.
Victoria
I bought a dress from this company back in June/July. The dress was a lot more glitzy than the photos on the website and after trying it on decided it wasn't for me. I paid the postage to return it and they told me I would get a refund. Fast forward 6.months later and various emails still no refund. I am very disappointed
