BABEYONDReviews of babeyond.com

Response from BABEYONDNov 6, 2025

Hi Aly, We’re very sorry to hear about your experience. This is absolutely not what we want for our customers, and we sincerely apologize for the issues with the strap and zipper. Please rest assured that we are taking your feedback seriously and will strengthen our quality checks to prevent this from happening in the future. Regarding your order, our customer service team has already reached out to your email with a solution, so please check your inbox for the details. Thank you for bringing this to our attention. We appreciate your patience and hope to make things right so you can enjoy our dresses as they were meant to be. Warm regards, BABEYOND Customer Service Team

Response from BABEYONDOct 29, 2025

Hi Maeve, Hope you are doing well. We’re truly sorry for the frustration and inconvenience you’ve experienced. After checking our system, it seems that the email address you provided when placing your order may be invalid. Because of this, we were unable to send emails to this address or receive any messages from it. To help us assist you as quickly as possible, please contact us again from a valid email address and include your order number: [email protected] We sincerely apologize again for the inconvenience and truly appreciate your patience and understanding. We’ll do our best to resolve this for you right away. Warm regards, BABEYOND Customer Service Team

Response from BABEYONDOct 29, 2025

Hi Subha, Hope you are doing well. We’re truly sorry for your unpleasant shopping experience. Regarding the expected refund amount, please note that a 12% discount was applied at checkout, and we only refund the amount you actually paid. This may have caused the misunderstanding regarding the refunded amount. Additionally, under our current return policy, customers are temporarily responsible for return shipping. We sincerely hope you can understand, and we truly apologize for the inconvenience. We also want to apologize again for the trouble this situation has caused and sincerely appreciate your patience and understanding. We hope to have the opportunity to provide you with a better shopping experience in the future. Warm regards, BABEYOND Customer Service Team

Response from BABEYONDOct 24, 2025

Dear customer, Hope you are doing well. We’re very sorry to hear about the delay with the second half of your order. After checking, it appears that the package may have been lost in transit. Our customer service team reached out to you on October 24 and sent an email with a proposed solution — either a reshipment or a refund. Please check your inbox and let us know which option you prefer so we can resolve this as quickly as possible. We sincerely apologize for the inconvenience and truly appreciate your patience and understanding. Our team is committed to making things right and ensuring a better experience for you in the future. Warm regards, BABEYOND Customer Service Team

Response from BABEYONDOct 24, 2025

Hi Alycia, Hope you are doing well. We sincerely apologize for the inconvenience you experienced with your order. Your return request has been processed on October 23, and detailed instructions have been sent to your email. Please check your inbox for more information. We’re sorry about the sizing issue and will review the measurements to ensure a better fit. For future orders, feel free to reach out to our customer service team for sizing advice. As for the delay, the recent international shipping peak may have caused longer transit times. We’ll keep improving our logistics for faster delivery ahead. Warm regards, BABEYOND Customer Service Team

Response from BABEYONDOct 21, 2025

Hi Christy, Thank you for taking the time to share your feedback. We’re truly sorry for the experience you had with your second order, and we completely understand your disappointment. Your comments on fit and fabric have been shared with our production team to help us improve. We’ve also reviewed your return — it was successfully processed and refunded on October 20. We apologize again for the inconvenience this has caused and truly hope to provide you with a smoother experience in the future. Warm regards, BABEYOND Customer Service Team

Response from BABEYONDOct 21, 2025

Hi Shannone, We sincerely apologize that your order did not arrive on time and has affected your event plans. Regarding your order, the items were shipped in two separate packages. The second package experienced an unexpected delay and was delivered on October 20. We have also approved your return request, and once the returned items are received, we will issue your refund immediately. Please keep an eye on your email for further updates. We deeply regret the inconvenience caused by the shipping delay. Please be assured that we are taking steps to improve our logistics process to ensure a smoother and more reliable experience in the future. Thank you very much for your patience and understanding. Warm regards, BABEYOND Customer Service Team

Response from BABEYONDOct 21, 2025

Hi Jeannie, We sincerely apologize for the unpleasant shopping experience this delay has caused. Due to the recent peak in international shipping, some packages experienced unexpected delays. After reviewing your order, we can confirm that it has now been delivered. We also regret that the delivery took longer than expected. As a gesture of apology, the expedited shipping fee you paid was refunded on October 20. Furthermore, to help prevent similar issues in the future, we are working closely with our logistics partners to enhance delivery efficiency and reliability. Thank you very much for your patience and understanding throughout this process. We truly apologize for the inconvenience caused and remain dedicated to providing you with a smoother experience in the future. Warm regards, BABEYOND Customer Service Team