BABEYONDReviews of babeyond.com

Response from BABEYONDNov 6, 2025

Dear customer, Thank you so much for taking the time to share your feedback. We’re truly delighted to hear that you love our dresses, as creating pieces that bring joy to our customers is exactly what we aim for. At the same time, we’re sorry for the inconvenience caused by the longer delivery time and the tracking experience. We completely understand how important it is to stay updated on your order, and your comment helps us see where we can do better. Rest assured that our team is already reviewing ways to make tracking simpler and more reliable. Once again, thank you for your support and understanding. Your feedback encourages us to keep improving, and we’ll continue working hard to bring you a smoother and more enjoyable shopping experience. Warm regards, BABEYOND Customer Service Team

Response from BABEYONDOct 24, 2025

Dear customer, Hope you are doing well. We’re truly sorry to hear about your experience and understand how disappointing this must have been. After reviewing your order, we found that a discount of $20.70 was applied at the time of purchase. Since discounts are not refundable, we only refunded the amount you actually paid. Additionally, under our current return policy, customers are temporarily responsible for return shipping. We hope you’ll understand. Regarding the photos, we have restored the clothing to its original appearance, but please note that lighting and scene settings may cause slight differences. For the most accurate view of our products, we recommend checking our white background images and model photos for future purchases. We sincerely apologize again for the inconvenience and hope to provide you with a better experience in the future. Warm regards, BABEYOND Customer Service Team