Sarah
No communication at all. Cannot recommend
I bought a dress from the website. Followed the sizing guide really carefully. When it arrived it was a bit too big and so I decided to order the next size down to compare. The smaller size is the one I want to keep and so I submitted a returns request via their website to start the process of returning the bigger one. I received no returns instructions as per their process and so I sent a follow up email to their customer service email..still no reply. I've now sent two follow up emails and there's just radio silence. I'm now stuck with two dresses and no refund. I don't know what to do next as no one will communicate with me. The dress itself is actually very nice so I'm really disappointed as I won't order from them again if this is their customer service.
Response from BABEYONDFeb 27, 2026
Dear Sarah, Thank you so much for taking the time to share your feedback. We are so happy to hear that you loved the dress. It truly means a lot to us. At the same time, we sincerely apologize for the delay in our communication, which was due to limited availability during the public holiday. We completely understand how frustrating it can feel when you are waiting for assistance. Regarding this matter, our customer service team has reached out to you on February 25 with detailed return instructions to guide you through the process. We hope you have received the email and that the information has helped resolve the issue. If you have any further questions, please feel free to contact us directly. We will be more than happy to help right away. We truly hope this experience has not affected your overall impression of the dress or your excitement about wearing it. Your satisfaction is very important to us, and we are continuously working to improve both our size guidance and our response time to better support our customers. Thank you again for your understanding and for sharing your experience with us. Warm regards, BABEYOND Customer Service Team