Sylvester A.
I ordered a ring for my coming fiancé
I ordered a ring for my fiancé, and which never showed up due to a unforeseen mistake on my end. The shop then proceeded to help me in every way possible. Thank you very much for the help. And I’m sorry for the trouble I caused Sincerely -
Response from Azura NYC (azurajewelry.com)Dec 4, 2025
Hello Sylvester, We understand your frustration, but it is important to clarify the timeline of events for the sake of transparency. As we have discussed via email just two days ago, your order was shipped promptly and arrived in Denmark on November 12th. According to the tracking information from PostNord, they attempted to contact you on November 12, 16, and 22 regarding unpaid customs/import fees. Because these fees were not paid, the carrier was required to return the package back to sender —which is why you see it "delivered to an address in the US". As a small business, we do our best to ensure smooth international shipping, but we cannot control local customs regulations or the notifications sent by your local post office. We have confirmed via email earlier that we will process your refund as soon as the returned package is processed at our facility, per our standard sipping and return policy. We appreciate your patience as we complete these steps.