Azura NYC (azurajewelry.com)Azura NYC (azurajewelry.com) is listed under Jewelry & Watches.
Azura NYC (azurajewelry.com) (azurajewelry.com) has 13 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Benjamin T.
Fantastic experience from start to finish. No where else could I find the customer design I was looking for. We absolutely loved all the little details to this ring. I wanted a natural green sapphire so Azura nyc found one at auction for me! Would 100% recommend to everyone else.
Kkamchi Y.
Ever since I came across Azura Jewelry’s page, I’ve been in love with their products. I was hesitant to order because of the distance, so I simply shared their products with my boyfriend and told him how much I loved their rings. I honestly never expected him to remember it! During our anniversary, he surprised me with the Heart’s Desire Mozambique Red Garnet Ring, and I instantly fell in love with it. My birthday is in January, so knowing that garnet is my birthstone made it even more special. ❤️ The ring is absolutely beautiful and looks exactly like the photos. The actual piece is just as stunning, which made me fall even more in love with Azura Jewelry’s products. Such a beautiful and thoughtful anniversary gift. I absolutely love my ring! ❤️
CG
I ordered a ring as my engagement ring and I absolutely loved it and honestly, I still think it’s a beautiful ring. What I found disappointing is the quality. Unfortunately, around 13–14 months after purchasing it, one of the small stones fell out. Of course this happened just outside of the guarantee period, which was really disappointing considering how carefully I wear it. I contacted customer service and while they did agree to repair it for a fee, because I’m based in Europe the return shipping costs would have been extremely expensive and just not worth it. It’s a shame because I genuinely love the look of the ring (and even left a very positive review on their website!), but based on my experience, I personally don’t think the quality matches the price point, and because of that I wouldn’t feel comfortable recommending it to others.
Response from Azura NYC (azurajewelry.com)May 27, 2026
Hi Colleen, Thank you for sharing your experience, and we are truly sorry to hear about the issue with your engagement ring, especially given how meaningful this piece is. After reviewing the photos provided, we found that one of the prongs securing the accent stone was no longer present, which is what caused the stone to fall out. Because engagement rings are worn daily, prongs can gradually experience wear or accidental impact and should be inspected periodically — many jewelers recommend every 6 months for rings intended for everyday wear. As your ring was delivered in Oct 2024 and now is May 2026, it was already outside our 1-year warranty period. However, we still wanted to help restore your ring, which is why our team offered a heavily subsidized repair service to rebuild the prong and replace the missing stone, along with guidance on the most cost-effective international shipping methods available. We completely understand your decision not to proceed due to the international shipping costs involved, and we truly appreciate both your support and your feedback.
Sylvester A.
I ordered a ring for my fiancé, and which never showed up due to a unforeseen mistake on my end. The shop then proceeded to help me in every way possible. Thank you very much for the help. And I’m sorry for the trouble I caused Sincerely -
Response from Azura NYC (azurajewelry.com)Dec 4, 2025
Hello Sylvester, We understand your frustration, but it is important to clarify the timeline of events for the sake of transparency. As we have discussed via email just two days ago, your order was shipped promptly and arrived in Denmark on November 12th. According to the tracking information from PostNord, they attempted to contact you on November 12, 16, and 22 regarding unpaid customs/import fees. Because these fees were not paid, the carrier was required to return the package back to sender —which is why you see it "delivered to an address in the US". As a small business, we do our best to ensure smooth international shipping, but we cannot control local customs regulations or the notifications sent by your local post office. We have confirmed via email earlier that we will process your refund as soon as the returned package is processed at our facility, per our standard sipping and return policy. We appreciate your patience as we complete these steps.
Wendy
I ordered the Classic Clover Necklace, and the Classic Clover Bracelet. $82.50 and I did not received my items. The company replied to my first message but has since ghosted me. Not a great experience and I am out $82.50.
Response from Azura NYC (azurajewelry.com)Nov 6, 2025
Hi Wendy, Your review appears to be about a different company - theazurashop.com. We don't sell Classic Clover Necklace or Bracelet. We are Azura Jewelry New York (azurajewelry.com). In the past several months, we’ve received many misdirected messages meant for theazurashop.com (a separate business located in Canada that we are not affiliate to in anyway). We’ve asked Trustpilot to verify order documentation for this review. If your experience was with theazurashop.com, please contact that seller or your card issuer and have trustpilot replace your review under the correct business
Eric J.
On entering the jewellery shop for the first time i couldn't help but feel that I had come to the right place,the reconstruction of my damaged gold ring was amazing, this prompted me to have my gold signet ring resized and polished . Totally satisfied
Heidi R.
I ordered earrings through Azura via a Facebook ad. When they arrived, they were completely the wrong size, looked nothing like the photos, and were very dull. I paid over $50 AUD for something that looks like it’s worth $2. I’ve contacted Azura three times by email over two weeks and received no response. Very disappointing. I would not recommend this store – misleading advertising, poor quality, and no after-sales support order #6073
Response from Azura NYC (azurajewelry.com)Nov 6, 2025
Hi Heidi, Your review appears to be about a different company -theazurashop.com. We are Azura Jewelry New York (azurajewelry.com). Our order numbers are 9 digits starting with 1706XXXXX, not a 4 digits order number (#6073) as you mentioned. In the past few months, we’ve received many misdirected messages meant for theazurashop.com (a separate business located in Canada that we are not affiliate to in anyway). We’ve asked Trustpilot to verify order documentation for this review. If your experience was with theazurashop.com, please contact that seller or your card issuer.
Anon
I had an issue with the shipping (my mistake) and emailed their contact mailbox to request assistance. They took the time to reply and assist as needed. The order arrived quickly and in immaculate condition.
