azova.com Reviews | Read Customer Reviews of azova.com

azova.com Reviews | Read Customer Reviews of azova.com

azova.com reviews

432 approved reviews, newest moderated first

Stacy Terrell D.
Apr 5, 2022
Excellent
Excellent! I had a great time with azova.
Response from azova.comApr 6, 2022
" Stacy, We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Thanks, AZOVA."
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Claire R.
Apr 5, 2022
Highly recommended
Highly recommended. Had supervised COVID test for travel to US. Was able to connect smoothly for video call and certificate was available within a few hours of the test. No issues with the service at all.
Response from azova.comApr 5, 2022
" Hello Claire! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Thanks, AZOVA."
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Greg A.
Apr 3, 2022
We traveled outside the USA
We traveled outside the USA, so a Covid test was required for reentry. It was easy for my wife and I to schedule a remote test. They we signed in early and they handled our test without delay. Everything went well. Doing the test from where we were staying was much better than hassling at the airport or at a clinic.
Response from azova.comApr 6, 2022
" Hello Greg! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Thanks, AZOVA."
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kevin O.
Apr 3, 2022
Pretty much very easy and straight forward
As the title says, I was very easy and straight forward. The staff was friendly and helpful.
Response from azova.comApr 6, 2022
" Dear Kevin, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Thanks, AZOVA."
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Heather Cohen C.
Apr 3, 2022
Fantastic experience
Fantastic experience! The person we interacted with -Candy was so helpful and patient with me as my children and I took our tests. Great company! They texted me reminders and their customer support was quick and helpful too!
Response from azova.comApr 6, 2022
" Hi Heather, it’s great to hear that you had a positive experience at Azova. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Thanks, AZOVA."
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Mr & Mrs D.
Apr 2, 2022
Results confirmation took way longer than 3 hours
We had our video antigen tests at 4pm the day before our flight to USA. The video call went OK although felt impersonal to be speaking to a black screen and we couldn't see our reflection to know the caller could see all 3 of us doing the tests simultaneously. We were told we would receive the fit to fly certificate within 3 hours. At 10:30pm we hadn't received an email so i called them and the automated answering service informed me the office was closed until 8am. We couldn't check in to our flight online without uploading the certificate. Eventually the first email came through just after 11pm and we had them all by 11:25pm. It added to what was already quite a stressful ordeal.
Response from azova.comApr 6, 2022
" Hi, We are so sorry to hear that your results took longer than you expected. It was an uncommon instance and we can do better. Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. If you have any other questions or concerns please reach out to us at 844.692.9682. Thanks, AZOVA."
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Marc S.
Apr 2, 2022
Easy to use, good service
They did a great job reminding me of the appointment and the proctor was pleasant and easy to understand.
Response from azova.comApr 6, 2022
"Hi Marc, it’s great to hear that you had a positive experience at Azova. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Thanks, AZOVA."
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S F St A.
Apr 1, 2022
Great service and support
Fantastic service from both witnessing staff and support staff. I booked the wrong times and this was easily rectified.
Response from azova.comApr 6, 2022
" Hi, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Thanks, AZOVA."
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