Azamara CruisesReviews of azamara.com

We have just been on our second cruise with Azamara from Hong Kong to Japan. It was fantastic. The staff were amazing, the food was second to none and the itinerary was brilliant. Whilst I accept that the ship was a little older than others we have been on and the cabins may not have been as grand, it was still spotless and well maintained. This is a very small trade off for low passenger numbers, smaller ports, more intimate dining, adults only and overnight stops in great places. I think Azamara have it right and will definitely book again.

The cruise itself was very good. No complaints about the ship, food, entertainment but the ship was rife with norovirus which i managed to contract along with my friend. It ruined the rest of my holiday to an extent as i wouldn't go anywhere where i couldn't be near a wc so missed out on a safari and Victoria Falls. The ship tried to say we had brought it onboard when in fact we learned that it had been on the previous three cruises. The pool was closed on day three and never reopened and it was really hot. There were only four ports to visit on our twelve night cruise as two of them had been cancelled before we set out and there was nothing except for a small shopping mall in each port. As I was still suffering with my gastric problem, I didn’t want to venture too far afield. I sent an email to Azamara in February to which I received no reply and have today, 6 May, had an email to say the case has been closed. Im afraid my one and only cruise with Azamara will most probably be my last, not because of the actual onboard experience but because if you report any problems, they are unlikely to help.

Angeblich sollen wir eine Reise mit der Azamara Quest über das Internet gebuch haben, obwohl wir bereits eine Buchung bei Dreamlines haben. 4 Tage nach der angeblichen Buchung Reise annulliert. Die Annullierungkosten CHF 788.50 !!!! Eine absolute Frech- und Unverfrorenheit. Schade gutes Schiff und gutes Personal, ausser eben die Verwaltung.

Azamara are a nightmare company to deal with, particularly at the moment. We had a nightmarish time for months before we boarded and not only were we ill with a gastric problem on board, but they refused to honour our 400USD on board credit. Many people had the same issue, but after spending a whole afternoon trying to contact a lady in the US office I managed to get ours sorted. There were too many other issues to mention here. However, the staff on board were very good.

Took a cruise with Azamara in 2022 and had a lovely time, so when I got an email with early booking specials in Sept. of 2023, I checked it out. A few really good deals were on the website, so we selected a Sept. 2024 cruise in Greece. We paid in full at the time, but only chose that one because it was a good deal and we liked the cities it included. We otherwise would not have selected it because we have been to Athens before, and my husband teaches so he would have to get special permission to take a vacation in Sept (as opposed to the summer) and find someone to cover his classes. Eight months later, on Easter Sunday, we get a random invoice for over $5,000 with no explanation. Customer Service wasn't even open that day. After a week of trying, Azamara won't honor its original rate. They say they can change the price at any time, even after payment in full, and the price we got was a glitch (even though a few other prices at the time were similar, and as of yesterday, another cruise is listed at just a couple hundred more per person than we paid, plus that one has $1,000 in onboard or airline credits being offered). If they would have just contacted us right away, we could have avoided the thousands we spent on non-refundable flights to get to Greece for the cruise, but they didn't. Here we are, less than 5 months out, and they won't even offer us a discount on the current price, even though it was cheaper at other times (and we were deprived of a chance to book at those lower rates because we thought we were already booked). They said pay the new full price or get a refund, period. I never would have booked this cruise at the "full price" they have now - which is double what I paid for the 2022 cruise I took, by the way. Anyway, I have never left a bad review in my life, but I feel like I need to post this everywhere I can to warn people. We started researching and saw this has happened to others, too. If this has happened to you, I would encourage you to also file a report with the FTC at reportfraud.ftc.gov. At least maybe those of us who have been treated this way can save others from the same fate.

I was on the Azamara Quest for a cruise in South America from Jan 22, 2024 - February 6, 2024. I diligently registered my blue cheese allergy prior to the cruise AND again on day one of the cruise. I also mentioned it each day in the dining room and always asked about the food to verify there was no blue cheese in anything I ate. While dining in the specialty steakhouse on January 29th, I was offered a bread roll by the wait staff. I asked what type of roll it was and was told it was a garlic roll. Well I took one bite of it and immediately started having an allergic reaction. My husband saw my reaction and immediately ran to our room to get my inhaler and epi-pen, just in case. Friends were there to help in the interim. I managed to ask if there was blue cheese in the roll and the waiter went to ask the kitchen. Sure enough there was gorgonzola cheese in it. Luckily I only needed my inhaler and allergy medicine and not the epi-pen but it was quite the scare. Even though it was noted by the restaurant staff, I reported the incident to the 'front desk' the next morning. After not getting better over a couple of days I went to the ship's doctor, told them what happened, and obtained additional meds. For the remainder of the trip I was sick. I couldn't taste or smell anything and because of my lowered immunity from fighting the allergen I also contracted an upper respiratory infection. My trip of a lifetime was basically ruined. Nothing was proactively done and no apologies were offered while I was onboard even after I reported the issue. On the last day, the ship's restaurant manager came over and spent 3 minutes apologizing but that was about it. When I asked for some kind of compensation - I was basically told no. Once I got home, I contacted Azamara again. I was still sick with the upper respiratory infection (URI) which made the plane ride home miserable. I also had scheduled surgery soon after coming home which was in jeopardy because of my URI. I went to my primary care doctor to get different medicine immediately upon my return home in an attempt to clear out my sinuses in time for surgery. I was told by the Azamara contact, an ‘Executive Resolution Specialist’, that the ship's crew said they proactively reached out multiple times and I refused treatment or any other form of help so they are not liable for anything. This is a total lie!!! They did offer me a ‘good will gesture’ of $35 reimbursement for the specialty meal. What a joke!!!

We booked a cruise with Azamara, through six star cruises. Due to Covid, the cruise had to be cancelled and we accepted cruise credit - what a disaster. We have had to book two cruises, so far and still have credit left, because Azamara hold so much to force you to keep booking, or lose your money. This means paying far more money out, as the credit only covers a small part of the cruise. Please consider this company carefully, they have been awful with us and the booking company confirms that there are plenty of others like us!

We were recommended Azamara by our travel agent we were skeptical but decide give Azamara chance this was our 31st cruise it all started great till our bathroom didn't work for 6 days out of 12 days cruise the management staff just lie after lie. This ships are 20+ years old and ready for scrapyard out dated rooms small and we had Veranda plus bathrooms are for people who are 5 feet tell and 120 pounds other wise you wont fit staff are great but they have no control over useless managers of their department it definitely not 5 star cruise may be weak 3. Their is the reason it was sold by Royal Caribbean to Sycamore Group witch have rating in all fields big F just like their cruise line. I try to resolve when we came home to USA that was another horrible experience just lie after lie they will lie to you till you give up. Don't recommend Azamara unless you like to be lied to you and abuse