Azamara CruisesReviews of azamara.com

I have refrained from mentioning every incident / service that niggled me and attempted to give constructive feedback, without the help of AI! Sold by Six Star Cruises as a 4/5 star cruising experience - hard to rate it 2 star. WILL NOT USE agent or Cruise Line again. Costing circa £250 per day ( normally limit my total to £150 per day ) for 18 days holiday ( included 1 day in Cape Town and 2 days in Gran Canary for personal reasons ). My last cruise worked out at only £90 per day. The figures quoted are based on my normal routine of limited drinking, one or two excursions, including the flights and any additional expenses e.g. visas, transfers, hotel stays, gratuities, specialist dining, etc. ie the total cost for the holiday period/days away. I could not fathom what I was paying extra for!! Product Summary - small ship ( not unique ), basically offering an all inclusive alcohol, soft and coffee drinks package, but the package has provision ( this is versus buying packages to suit your wants ), many stop overs with night in Port ( I except I knew the limited stops for this cruise ), with the size of ships and staff numbers gives a more personal experience, FOC laundry self service and room service. Understand from others that Azamara use a possibly unique points system that benefits you on future cruises!! Apologies if I have missed anything. Jackanory - boarding and demarcation were very time consuming; daily events literature was adequate; entertainment was in part OK ( some guest ‘ Stars ‘ were a little rough going ), credit to the ship’s entertainment personnel for their hard work; specialist talks I attended were good if limiting; other types of activities were on par with other Cruise Lines; food was adequate with themed nights but not exceptional, especially the afternoon tea selection; service by the restaurant crew was good, bar staff intermittent, reception OK; the pool side BBQ and White night would have been better if done whilst docked ( wind effected both nights ); late night events I was told were OK ( I only did 3 from memory ); my cabin steward was good, especially on the rough start of the voyage when I was horizontal, he checked on me several times, big THANKS to him; most of the ‘crew’ were polite and willing to chat, I especially liked the Captain humour; laundry room was hot and always busy; the places visited were OK, St Helena being quite unique, having to use the tender ( life boat ) to go ashore; due to weather conditions our 1st Port of Call was cancelled for which we appeared to be given a credit of $1.69 but no explanation given!?; excursion were very expensive ( I organised my own ); there was all the normal facilities aboard such as photo gallery, shop, future cruises, etc. but the push was very sedate. Ship - small but very tired; room size OK for solo cruiser ( me ); I knew about the shower curtain, that was not a problem, the size of the shower area was; room fit and furniture sad; other area’s furnishings just adequate ( I could seldom find a comfortable seat ); walking track and gym were available with a steam room in the gym ( I used this ); 2 hot tubs were adequate when available and working properly and one pool surrounded by sun loungers but one corner was for smokers ( in my case to be avoided at all cost ) whilst the other corner was the outside salad and burger cafe which I used many times as that’s where the ice cream ( Mr Whippy ) machine was. Again apologies if I have missed anything. Pros - Expo exhibition of the different departments of the ship with their staffs to answer any questions; the Namibia entertainment that came aboard ( not a unique I have had this on other cruises I’ve been on, but full of enthusiasm and very, very entertaining ); the specialist presentation I attended; the service crew; the port of St Helena. Cons - in large part the cost, ship’s general condition, on this particular cruise the limit stops; the boarding and demarcation, missed port credit and the ‘product’ did not live up to my expectation. Please note my rating is for the Cruise, facilities and my particular disappointment, not the crew. 5 stars go to the majority of them. Thank you. Hopefully this is useful to others and Azamara.

Old dated ship just finished 18 night West africa cruise from Cape town to Gran Canaria We had upgraded to a P2 balcony cabin on deck 8 but it was small and the balcony the bathrooms ridiculously small difficult to sit on toilet and shower which had curtain was ridiculously small and as a normally built person very difficult to use Staff were excellent shows poor and singers not good This was our first and last cruise on Azamara Due to size of cabin and layout I fell onto balcony resulting in 8 stitches in my right arm for which I intend to claim

Pre cruise customer service appalling when trying to sort out points etc. I think a 5* experience is available if you throw a few more grand at the ship for excursions,taxis (lack of shuttles in some ports).Also fine dining , better rooms, nicer drinks package,spa treatments.However if you take whats included in your fare which is a lot more than many other lines, the experience is more 3* and therefore expensive. Food has really gone down hill Lots of warm dishes coming out, poor entertainment including the onboard azamazing night. My view is there's a lot of cost cutting going on. The one thing which is great are the crew

After sailing on more than 33 cruises across 12 different cruise lines, I decided to try Azamara based on the many comments about its “pre-luxury” experience and supposedly superior service due to its boutique-style ships. However, the food did not feel pre-luxury at all. In fact, lines like Princess, Celebrity, and Holland America offer similar or even better quality—and Virgin Voyages surpasses Azamara by a wide margin in both service and dining. I sailed on the Azamara Quest from San Juan to Barbados in November 2025. In the main dining room we waited an average of 20 minutes or more every night to be seated. Several members of the restaurant staff seemed rushed, uninterested, and at times even rude. There were many small issues that added up. For example, a baked potato would arrive completely plain—no butter, no toppings. When we asked for butter, it took more than 10 minutes to arrive, by which time we had already finished most of the meal. The WiFi only worked in port; while at sea, it was either unavailable or extremely slow. What did not meet our expectations? The service, the food, the entertainment If what you want is a classic, intimate cruise with good food, Holland America provides a better experience for less money. And if you want excellent food, Virgin Voyages easily surpasses Azamara’s dining quality. ✔️ What did we enjoy? The small size of the ship, the chance to make friends, the overall peaceful atmosphere For what we paid, we could have almost sailed on Explora, Seabourn, or certainly Viking, all of which offer far superior service.

Worst Wi-Fi at Sea – My Experience with Azamara Azamara ships do have a lot going for them: excellent food, beautiful ports, and generally decent customer service. However, during my cruise from March 14 to April 2, 2025, from Singapore to Leam Cabang, Tailand there was one huge disappointment: the worst internet connection I’ve ever encountered on a ship. The trouble started right from the login process. The login page led nowhere, and when I approached the reception for help, they only managed to resolve it the following day – after some confusion. The basic Wi-Fi package cost a whopping 680 euros, yet the connection was so poor that video calls were impossible. Messages often arrived late or not at all, and uploading or downloading files was a real struggle. Hoping for faster speeds, I paid an additional 180 euros for the “fastest” internet package available. Unfortunately, it was set up incorrectly at the reception, causing overlaps with my old package. The result: even more connectivity issues and a week of back-and-forth until finally someone was brought in who identified the problem. It turned out the upgrade was never properly activated, and both plans were running simultaneously. Only after resetting my account did the internet become somewhat usable. I reported these problems to customer service multiple times, but they showed little interest in actually fixing them. Instead of practical solutions, they offered excuses like “The internet at sea can be slow,” “China blocks this and that,” etc. It felt like they were just trying to brush me off. This was especially disappointing, considering Azamara usually delivers good service. Compared to other cruise lines, however, Azamara’s Wi-Fi clearly falls short – both in terms of speed and its complicated setup and the service It’s a real shame, given that the rest of the trip was great. Thankfully, there are plenty of other cruise companies to choose from. Finally, it’s worth emphasizing that the reception staff were not only unhelpful but also astonishingly incompetent and simply not open to take the problems serious – a true low point of an otherwise decent cruise.

The cruise itself was very good. No complaints about the ship, food, entertainment but the ship was rife with norovirus which i managed to contract along with my friend. It ruined the rest of my holiday to an extent as i wouldn't go anywhere where i couldn't be near a wc so missed out on a safari and Victoria Falls. The ship tried to say we had brought it onboard when in fact we learned that it had been on the previous three cruises. The pool was closed on day three and never reopened and it was really hot. There were only four ports to visit on our twelve night cruise as two of them had been cancelled before we set out and there was nothing except for a small shopping mall in each port. As I was still suffering with my gastric problem, I didn’t want to venture too far afield. I sent an email to Azamara in February to which I received no reply and have today, 6 May, had an email to say the case has been closed. Im afraid my one and only cruise with Azamara will most probably be my last, not because of the actual onboard experience but because if you report any problems, they are unlikely to help.

I am supremely disappointed in my Azamara experience. I booked a cruise 2.5 weeks prior to departure. I booked the cruise directly with Azamara’s 800 number because it was so close to the departure date. We paid considerably more for the cruise than our friends because it was so close to the departure date, which is understandable and was acceptable. I was told by the booking agent on the phone that we would receive a $500 per person on board credit. The credit was never applied. On board the ship, the Pursuit, one customer relations rep, Marlon, told me it was my travel agent’s fault. I used Azamara to book it! Beyond that I was repeatedly read to from a script that stated if I couldn’t provide an OBC in writing that it would not happen because they had no proof and they required written proof. Basically, they assumed I was trying to get something I wasn’t promised or that I was an outright a liar. Customer Relations was very poorly trained. Is this a bait and switch tactic by Azamara? Our four friends with whom we cruised do not have an e-mail or anything in writing that reflects an OBC, they received their OBC credit. I had no illusion that the credit would happen. I do however wish it had been addressed in a more thoughtful or sincere manner. Their staff behaved a in an accusatory manner and it came off as a bait and switch… “pay the higher rate and in return we will reward you with this on board credit”. Since returning home 2 weeks ago, I have reached out to Azamara by e-mail and phone. I’ve had no success in getting any response from them. Again, a customer relations fail. I fell for it, don’t let it happen to you!

Is it appropriate for a captain to belittle their staff in front of passengers? Would you appreciate having your size referred to as a punchline for their joke? Ask Azamara. I've tried and had no response! Maybe this cruise line should consider it's position?