Azamara CruisesReviews of azamara.com

We were allocated an “ocean view” stateroom with an unobstructed view of a lifeboat. It had no seating area and barely enough space to move on either side of the bed. It bore very little resemblance to the stateroom illustrated on the Azamara website. My wife and I could not face spending 8 nights in this tiny, claustrophobic space and we managed to get upgraded - but at a cost. My beef is that neither the company nor the travel agent gave us any advance warning. We are experienced cruisers, including 2 with Azamara, and have been big fans. This was a major letdown. I’ve been in lengthy correspondence with the company and they certainly put considerable effort in defending their position. But, it still leaves a sour taste. It’s only fair to add that in other respects, the cruise was very good and met our expectations. Will we cruise Azamara again? Not sure…..

A good well run ship, with excellent staff. The ship may be a little dated, but it makes up for it in other ways. An excellent choice of restaurants and good ports for excursions on the intensive South Africa cruise. Excursions booked with private companies are far superior in quality and avoid the big bus group mentality. We were fortunate enough to use Trevor and Andrea from Cybele Eco Tours. Their 35 years African guiding specialist experience is invaluable. We would highly recommend this husband and wife team who only offer tours out of Richards Bay and Durban for a max of 6 guests.

Azamara Journey Boston to Montreal October 2024 Pre-departure admin - awful. Booked through SixStarCruises who made valiant attempts to get the correct amount of OBC showing on our account. Still not sorted on 3rd day of cruise but corrected later that day to the real amount which was double what Azamara originally credited, got $50 extra as compensation. Pre-departure service to travel agents and guests awful since private equity purchase Check-in procedure awful, clerk messed up photos, my wife looked like my identical twin brother (which I don’t have, it was my photo and I had hers!) visit 1 to guest services did not solve the problem, asked to visit guest services again but they confirmed we had already done so. Requested to visit guest services again as it was still incorrect, 3rd visit they came to us and it was then sorted. Docking at Eastport, speed too fast hit dockside damaged port bow. Next port of call cancelled as we had to move to cargo quay for repairs, plate welded to front bow, $75 pp compensation. Service good as ever, food quality good as ever but menu choices more limited than in the past. Slight drop in quality of some items, particularly gelgato( not as creamy as european gelato!) Normally take 2 or 3 excursions but not this time, way too expensive 50%-100% more expensive than other cruise lines’ similar excursions. Examples based on Princess within last 12 months Alaska day trip $150 pp, extended final day tour to SFO airport $160pp, 2/3 hour walking tour $60. Azamara—Quebec day trip $240pp , extended final day tour Montreal airport $330pp, 2/3 hour walking tour $90pp. Nice atmosphere on board small ship, with corresponding small rooms, small bathrooms & small balconies. Azamara is starting to price itself too high for what you get. We are now willing to pay more for a much better experience on other cruise lines. Last year £200pppn suite in Europe, this year £308pppn verandah.

Booked aN Azamara cruise eight months before travel. Seemed like a decent deal. Ten weeks before travel they dropped the price by a several thousand pounds. When asked if they would offer the reduced rate, we were summarily told 'no'. Cancel your booking, lose your rather large deposit and then rebook. Customer Service zero out of ten. Integrity zero out of ten. My advice, which in hindsight i wish had followed,is book a reputable cruise line. Beware

I have done two cruises on Azamara Pursuit. Lisbon to Rio and Canaries to Cape Town. Great itineraries. Small ship, good food, happy staff, relaxed atmosphere. I like the included drinks and gratuities. Onboard credit covered the excursions I wanted to do. I have travelling with five cruise companies. Azamara the best

Azamara cruise booked with friends we all decided to book the 4 table dine around with a different charge applied to each couple me and my wife have paid £55 more than our friends how can that be right Azamara . Needless to say Azamara customer service don’t want to explain this difference in charges, so my advice to anyone reading this would be avoid this company and go elsewhere.

Travelled in Azamara Journey Intensive Croatia June 26-July6th 2024 Fist time cruisers with Azamara and I was a little concerned after seeing some negative reviews. I shouldn’t have been. We have loved it and wouldn’t hesitate to book again. Love the small ship, it’s a beautiful ship. Yes it’s 25 years old but it is kept beautifully by the staff. On board the staff are just amazing, they look after you but they are genuinely happy to do it and are kind and naturally efficient. The food it incredible and all dining venues are very nice. I love the relaxed charm whilst still feeling spoilt. The staff attitude is very good and they all appear happy, I think it rubs off on the guests too as everyone is chilled, kind and patient.

We booked a cruise on Azamara Onward for August 2024 through our travel agent. We had IN WRITING on our booking form a $300 on board credit from a future cruise credit (Covid related) and also a $300 dollar per person excursion credit. (a promotion) When we tried to book a shore excursion at the travel agents the Azamara agent took it off the on board credit not the excursion credit. Azamara then said we did not have any other credit even though it was on our booking form. The travel agent was on the phone for over an hour only to be told we had been misinformed! This would appear to be mis- selling. We were so angry that we cancelled the cruise, losing our deposit of nearly£1000. We have sent the paperwork TWICE to the US office requesting the return of the deposit as we do not think it is moral to give credit and then as soon as booked deny all knowledge of it even though it is clearly written on the booking form and also on an email from Azamara confirming the credit. To date we have heard nothing. We would NEVER book with this company again.