joan
Drop in value
I have been very disappointed in the last 2 "gift" set from Ayla. The last one was the $100 with fairly large purchase. I did not find anything in this package to I could use. I switched to Ayla from direct buying from Vintner's Daughter because Ayla offered many products, at the same price and small samples -- with my last order I did not receive the Vintner's Daughter sample and the gift package did not contain any products of value to me. Ayla is prompt but I feel the value has decreased in the past year.
Response from AylaJun 22, 2021
Hi Joan, thank you for your feedback. We're sorry to hear that you were disappointed with your goodie bag. We try to include a range of products so that there is something for each customer to enjoy, but we understand that every skin type is different. With this in mind, we made the decision to list some of the products within the goodies bags in our Sunday newsletter, so that customers could make an informed decision. We're always happy to provide the details of the gift ahead of time if you'd like to call or email us - we're here to help! We're also sorry to hear that you didn't receive your sample in your last order. We do our best to include a Vintner's Daughter sample with every first purchase of the Active Botanical Serum or Active Treatment Essence and we can absolutely include a sample with any order thereafter if requested. Please feel free to include a note at checkout or drop us an email the next time you order and we'll be happy to include an extra one for you!



