Niyomugabo A.
Beauty depend on ayla
Beauty depend on ayla

At Ayla, we think that a great beauty shop shouldn’t just deliver the most effective non-toxic products in the world. So we also deliver the most well-informed, personalized guidance — turning the simple search for a product into an enlightening journey.Browse our expert-curated range of the most effective and good-for-you beauty products from around the world: each one was chosen for our shelves for a specific reason. If you'd like more guidance at any point, take a bespoke journey with us by ordering custom samples created just for you. You can also get a list of personalized recommendations from our rigorously trained Guides. Either way, we're always available to help you get the best results. Call, email, or visit us at our San Francisco studio — our current store hours are M-F from 10am-5pm, and we're located at 1825 Bush Street in San Francisco.Please note that we are not related to a company based in Australia with a similar name.
Ayla (aylabeauty.com) has 815 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Showing 23 reviews with 4 stars · Clear filters
Niyomugabo A.
Beauty depend on ayla
Snowflakes
It has been 14 days. I saw no significant difference since using the hand cream.
Response from AylaJun 10, 2025
Sorry to hear, if you would like to give us a call perhaps we can find something that might meet your needs :)
ZZ
In stock, curated, high quality products. I've discovered many products and brands through Ayla. I never get too many emails or spam. Responsive when communication needed. Easy wish list creation. Only improvement would be more sales/offers. Even though I don't live near the shop, I get a small neighborhood feel from shopping online with them.
Response from AylaDec 19, 2024
Thanks for your kind words and feedback!
laurence H.
Carefully curated selection.
Response from AylaSep 26, 2024
Thanks!
Isugi P.
Me shopping with you was way worth more than I pain ❤️ Am happy
Michaelle A.
I ordered the second I received a notification that the MyHavetorn Happy Tea was back in stock. I was excited as I managed to purchase 2 canisters plus another MyHavetorn item that I’ve been wanting to try. This would’ve been my first time as I’ve missed the tea restock the last couple years after first discovering it. Sadly, my package never came. Initially, when I first reached out to Ayla, it wasn’t made clear whether reimbursement would be made if the package did not eventually arrive, perhaps due to misunderstanding on my part. But when it was determined that the package was indeed damaged and lost, Ayla did get back in touch and offered to either refund in part and re-ship the other item or give a full refund. I really appreciated that as was very anxious due to a couple negative experiences from other retailers in similar cases. So though still upsetting that this happened as I’ll now have to wait another year for an opportunity to try again, I sincerely appreciate Ayla’s customer service.
Response from AylaNov 22, 2023
Hi Michaelle - As we communicated to you before you wrote this review, we were waiting on additional information from the shipping carrier before taking next steps, as packages do often show up in cases like this. We hope we have come to the best possible solution for you. We were disappointed to see this review and hope you know that our team is always here to help via phone or email in the future.
Christine
I have shopped at Ayla for several years and have always had a good experience. I love the products they carry and the wonderful customer service. If you have an inquiry or a problem, they are very quick to respond and I know I can shop there in confidence because they stand behind all of their carefully curated products. They have a wonderful selection that includes products you can’t buy anywhere else in the U.S., as well as collaborations with some of the top green/ clean/ non- toxic brands in the world. I have found some amazing discoveries at Ayla that have become “must have” products for me now and they add new treasures often. I highly recommend Ayla for a wonderful shopping experience and truly wonderful products and brands.
Response from AylaFeb 16, 2023
Thanks, Christine!
Beverly
Beautiful website. Easy to access what I am interested in. I do wish you had customer ratings for products as it is so difficult to purchase sight, unseen, or not able to feel or smell a product, etc.
Response from AylaDec 9, 2022
Thanks so much for your perspective, Beverly. We actually do have customer ratings for products, but we may not have collected any yet for the items you're interested in! Please feel free to review any products you've purchased from us - it may encourage others to do so, too.