Plans starting at $4.99, Axvoice is Internet phone service and VoIP phone service providers for residential and business. We offer low rate VoIP services to residential and business in USA / Canada.
Axvoice (axvoice.com) has 31 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Jeremiah B.
Garbage. You sign up on the website and they mail you a cheap piece of hardware. If it didn't get programed right you're out of luck. You can't contact anyone at the company for help and you can't cancel the service because they don't respond to emails. And that's the only way to give to contact them. It's a scam.
Bill A.
Axvoice deserves no higher than -10 !!!!! The worst possible phone service. $15 per month but $1 per year in useful service. Re-boot box before EVERY CALL. These jokers will only reply to email... if you are lucky and pray a lot. I've decided to curse a lot and tell the world to RUN FROM AXVOICE!!! DO NOT SIGN UP FOR THIS UNLESS YOU ENJOY COMPLETE LIES AND NONSENSE!!!!
Danielle S.
Their customer service/support is nonexistent. They promise a full refund if not satisfied within 30 days. They refused to fully refund my money when I returned everything unused.... plus, I HAD TO PAY RETURN SHIPPING!! They never could assist me with set up or porting my number. They do not have a support phone number to call. Imagine that... a phone service provided that doesn't have telephone support!! What a waste of time and money!!
Name
When I signed up for AxVoice, the provided phone adapter provided good call quality with no noticeable delay. However, I changed from DSL to Fiber internet and the new modem no longer made outgong calls. This exposed the problem with AxVoice: Truely terrible customer support. There is no live phone number to call for live customer support and the email support is very limited.
Bill G.
Customer service $UCKS! Tried to sign up and had a problem - contacted customer service and total CRAP! They don't need or want new customers! Certainly happy that my failure to sign up - the tech support must be as screwed up! No phone numbers available and they can't call you - they must be running out of a $hit house somewhere in Russia!
Andy N.
Only answer billing questions, otherwise no response
John B.
I've had them for years; maybe 5... with 2 lines. They have been ok. 1 normal ported # and 1 cheapo account with new #. I did eventually get tech support by email and it was ok and resolved. Just do not ever have your credit card expire and then you can't activate the new card because the phone died! I guess it's fine for the price... I don't call out much but when I do and I talk too long it seems to cut my call suddenly if I go more than 20 minutes yet when people call me it never cut out (could be VOIP to land line issue.) My main problem at this point is that I need SMS for 2-factor and they say nothing about this feature ever happening; they should at least point us to somebody who can add that feature on the website.
Mike S.
We got an IP service because our cell service was not dependable in our home. Axvoice had reasonable reviews that I could find and seemed to be the best price. Obtaining the service was easy and easy to install. After 1 year of service we had been doing weekly tests on the phone because we don't use the phone except for emergencies and we had less than five failures of incoming and outgoing calls on the tests. But in the renewal request from the provider, they billed me a month early which double billed for the final month of the original contract. They changed me from annual to monthly billing without asking me and increased my service cost by 25%. They did cut the cost upon request to the same rate as the previous year but told me they were not able to change the billing website to reflect the new contract period and amount. I had canceled the credit card they had on file due to difficulties with another vendor. I was unwilling to put my new card information on their billing page until it reflected the new terms. They said it could not be done. For the above reasons I advised them I would not be renewing their service. 10 hours later I'm notified they attempted to charge my credit card again. They do not have telephone customer service that I can find and their live chat would not connect when I tried it on their website. I've had to do all my communications through email. For that reason I have canceled their service and give them a two-star rating which is mostly a reflection of their customer service and billing practices.
