Plans starting at $4.99, Axvoice is Internet phone service and VoIP phone service providers for residential and business. We offer low rate VoIP services to residential and business in USA / Canada.
Axvoice (axvoice.com) has 31 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Mary T.
COMPLETELY UNRESPONSIVE The actual service is ok but their customer service is nonresponsive. I want to cancel my service and port my number to a different provider. I've emailed multiple times with no response. Live chat does not work and the number you find by googling does not appear to be a business line (VM is not set up and no one ever answers)
Kimberly O.
I previously posted a bad review but since then they have responded to my situation and then found the problem. I am all squared away and happy. Since a re passed on to Axvoice I wanted them to know and I can recommend them to my friendds .
Robin
Was sent used equipment. No usb power adaptor and the warantee seal on the unit was broken. Returned the equipment as received and was billed $40 pending the return. The equipment was received yet no credit a month later. Their support is non-existent unless you're sending money their way. Otherwise bupkiss. Cheap equipment that definitely does not work with T-Mobile internet. Avoid them and save time, money and aggravation.
Sandy
No customer service at all. NO phone number to call them. Little to none response on support tickets, sent notice to cancel within 10 days of sign up, so they won't refund any money for any reason! Cancelled service immediately when they did not port our old existing number. They assigned us a number we did not choose, after we had tried the number we chose and it worked, then another number showed up on account. NO account numbers issued. Waiting now to see what happens as we have sent many tickets on their support site to cancel. No LIVE CHAT! sends us back to the front page, not chat! RUN AWAY from these people. Reporting them to BB too.
isaac I.
Useless lying phonies.
Disappointed AxVoice C.
Thieves. For several months the phone would not work. I contacted support several times. No answer. I asked for refund several times for no service. Automatic charges continued. Then I wrote an email asking for refunds and cancellation. Within hours, my account was cancelled with no refund.
Dissatisfied
When I signed up ~15 years ago, it was for $5 a month if you paid a year up front. The first rip off trick they use is that after 12 months they will start to bill you $18/ month if you don’t remember to call them to renew for another year. Do they send you any reminder that your 12 months are expiring? No. By the time you realize it, they’ve already charged you $54….sorry, no refunds…our billing service has no way to automatically renew you at the 12 month rate. The other rip off trick they use is when you cancel, they charge you $40 for equipment you don’t have, as stated by another reviewer. In my case the equipment would be over 15 years old if I did have it. Avoid AX Voice!
Ricky P.
I was with axvoice for a year and a half. They were pretty cheap and we didn't need the phone much. When we decided to cancel they charged me $48 for equipment I never received because I was on the bring your own equipment plan. In their terms and conditions they have it listed that they can charge you for anything they deem appropriate which I guess includes imaginary equipment. Buyer beware!!!
