Paula K.
Horrible company
Horrible company. I placed an order. Received it in a timely manner. The dresses were horrible quality and did not look like they did online. I sent an email to get a return label. Took three emails and over and over a month before they responded. They only wanted to give me a partial refund and make me keep the dresses. To this day they have not refunded my money but I have shipped the dresses back. Also they are not in the USA. They are in China and lie. I would not recommend using this company.
Response from AW BridalJul 24, 2024
We want to extend our sincerest apologies for the dissatisfaction you've experienced. It is our goal to provide quality products and a smooth return process, and it is clear we have not met these standards in your case. We want to clarify that we do provide a US return address to you. However, there seems to have been a misunderstanding regarding your return, as we were not made aware of the shipment. We only received the return tracking number several months after the return was initiated, at which point we promptly issued your refund. We understand the frustration this delay has caused and we are taking steps to ensure that our communication channels are more responsive to prevent such occurrences in the future.



