I had great help on measuring by someone who knew what he was doing. Great results and immediate solution to a minor issue. Great product and fabulous customer service. Highly recommended.
BR
B R.
Exceptional Customer Service
The custom blinds I ordered arrived promptly and were perfect, however what was very impressive was the customer service I received with any concerns I might have had.
It’s obvious AwardBlinds cares about their clients, and I would order from them again.
PA
Pat
I recently ordered my very first sets…
I recently ordered my very first sets of custom blinds and was somewhat nervous about doing everything online. I had nothing to be nervous about! The instructions on measuring were very clear and any concerns I had after ordering were addressed quickly. Alexa's customer service was great! The blinds arrived a week early and were very easy to install. They look fabulous in our home and I am pleased with the quality and the price.
KA
KATIE
BEAUTIFUL WINDOW SHADES
I WAS HELPED WITH THE SIZES OF THE SHADES I NEEDED FOR MY WINDOWS. THIS WAS VERY HELPFUL AND MY SHADES FIT MY WINDOWS PERFECT AND LOOK BEAUTIFUL.
A THANK YOU TO THE SALES DEPT AT AWARD BLINDS FOR ALL OF THEIR HELP!
CK
Cheryl Kareff E.
Zebra roller shades in Gray
Ordered the Zebra roller shades in gray. Really very easy installation for anyone with basic skills and the recommended tools. Once installed, it was a WOW!
What a remarkable change in our breakfast nook area.
BH
Bobbie H.
THINK TWICE before ordering from them
I ordered 4 blinds. I’ve ordered blinds before but not through this company. I KNOW a how to submit the correct sizes. All the blinds fit the windows perfect, so therefor I ordered the right sizes. The valances came waaaaay too short. When I contacted them with 3 different problems they blamed me for ordering the wrong size! Ummmm you don’t order the valance they make it to fit for you. They were rude in the email response… now mind you the hardware SHOWS on top with the valance on. It should cover the hardware… you see the metal clamps….they said I should have ordered a wrap around…. Ok these are INSIDE mounting. I don’t need wrap around. I sent pictures of all the problems and they wanted more pictures and not sent the way I sent them, I had specific orders to send them as an attachment and not in line…. One blind is completely crooked. They then sent me instructions how to fix it.. ok we have to now fix our own blind…… one side was completely lower than the other. By now we were so fed up with it my husband took it apart and had to fix it- nothing to the way they instructed us to do. The valance rubs the wand… I have NEVER ever had a wand that rubs the valance. They said this is normal. I would reconsider this company! Sometimes cheaper isn’t always better. I knew I should have went with the other company I went through 7 yrs ago… we had one blind messed up and no questions asked- they sent us a new blind…. You get what you pay for!
***** 3/11/2022***** update… the company contacted us by phone and worked things out. We did get a replacement blind for the broken one and we got a new valance for the other one just the other day. It fits perfect now. I’m not sure whyyyyy they cut the original one so short. You could see the brackets straight on, now you don’t. This is how it should have been cut in the first place.
This company is the “middle man” so please take that into consideration as well.
Once the gentleman spoke with my husband and worked things out it was handled in a professional manner. So thank you for all your help!
Response from AwardBlinds.comJan 26, 2022
We are sorry that you are not fully satisfied. You sent us 3 emails on Saturday, to which we sent 3 separate replies during our business hours on Monday. Your first email asked about the valance touching the wand at the top. We replied that it is common for that to occur, due to how the wand mechanism holds the wand and how the valance hangs on the valance clips. Keep in mind that we are a retailer, not a manufacturer. For the most part, we sell the same exact products as our competitors, we just sell them for less. In your second email you had sent pictures of an installed blind and stated that the slats were not level. We replied that during shipping some components can shift and we provided some simple troubleshooting. If that troubleshooting did not work, then we asked that you notify us, so we could contact the manufacturer to get the issue resolved. That would have been with a no charge remake. In your third email you stated that another blind had similar out of level slats and you stated that the valances on two blinds were too short and you stated that they need to be 31". Those blinds were ordered as 30 1/4", Inside Mount, and you ordered the valances as "No Side Returns (Flush Inside Mount)", so those valances should be 30 1/8" width to fit inside the window opening, for a flush inside mount. For the unlevel blind we asked that you refer to the previous reply and attempt the troubleshooting, and again to notify us if the troubleshooting did not work, so we could get it resolved with the manufacturer. For the valances we explained how you had ordered them and that according to how they are made, which is explained on the option that you selected, that they are 1/8" less width than the ordered width, so they should be 30 1/8" width, not 31" which you stated. Your pictures showed that you did not have the proper 3 1/2" of mounting depth for a blind with a flush inside mount valance. Due to that your brackets would be visible on the sides, because the valance is not flush inside the opening as intended for the options you ordered. We explained that we could get pricing to re-order the valances at a wider size or one common valance to cover both blinds in the opening. None of that was intended or stated to be rude, it was just informational facts of what was ordered and how we could help correct it. We never said that you had to order "wrap around" valances. We also did not request new/additional pictures, we simply asked that if the troubleshooting did not work, to email us the line item number of the blinds with the issues and to re-send the pictures in that email as attachments (this way they send as higher quality), and labeled so the manufacturer could easily identify each blind. Since it appears that the troubleshooting did not work, then please email us that information, so we can get the issues resolved with the manufacturer (that information is required for the manufacturer to properly identify the blinds and the issue). We will also contact you on Wednesday to further discuss the issues. Thank you!
TH
Tom H.
Roman Shades for RV
Ordered 7 different custom sized Roman shades for our RV. The order came in sooner than expected and we are very pleased with the appearance. All measurements were perfect and the look of the fabric is better than we expected. I'm sure we will be ordering from them again!
DI
Diane
Exceeds expectations!
This company provided exactly what I needed in a timely manner and at a better price than similar blinds from other online retailers. When I had some issues during installation, their customer service was above and beyond anything I could have expected. I would purchase from them again or recommend without hesitation!
