Awake HappyReviews of awakehappy.com

Response from Awake HappyFeb 9, 2022

Gio, I just looked into the status of your return request. I see you submitted a request for an exchange but we have not yet received your original item back so we have not sent you a replacement. We generated a shipping label for you and gave that to you on January 11th. Looking at the tracking, it looks like you still have not dropped off your original hoodie at USPS to ship back to us. For exchanges, we require you ship your original back and then we send you the replacement. This is information we provided to you back in January. You also requested a Youth Large as the size you'd like for your replacement but this is not a size we offer. Our sizes for that hoodie are adult Small - 5XL. We can happily replace your original hoodie with a new hoodie if you tell us what size (S-5XL) or we can offer you a refund if you return your garment to us. We appreciate your business and apologize for the mixup. I hope you can reconsider your review as we have not yet sent you a replacement hoodie as we are waiting for you to complete the return of the original. If you have any questions at all you can reply to our emails to you about the return or email [email protected]. Best, Devon

Response from Awake HappyFeb 8, 2022

Hey there. Sorry to hear about that. It sounds like you received a defective hoodie. We replace these free of charge as it happens every now and then. Just ping me with your order number and we'll make it right! Devon