Awake HappyReviews of awakehappy.com

Response from Awake HappySep 25, 2023

Hey Jenell, I really appreciate your feedback. We only want the best for our customers, and we're so sorry we missed the mark on this one. This doesn't usually happen and it definitely shouldn't have slipped past us. We just sent you an email. I'd love to make it up to you by sending you a new hoodie. 🙏🏻 Best, Devon

Response from Awake HappyMay 17, 2023

Hi Zoe, I'm so sorry to hear that you're having issues with the order. Your garment falling apart is definitely unusual and it shouldn't have slipped past us. We've emailed you a bunch of times and we are still waiting for your reply. Please get back to us whenever you can. We'd really love to help you out and replace this straight away. 🙏🏻 Best, Devon

Response from Awake HappyMar 10, 2022

Hey, some of our hoodies are printed on Gildan heavy blend which is a really popular fit that many customers like but I totally understand your preference. We are also working on sourcing some blanks and our limited run hoodies are printed on a heavier premium option. Thanks for supporting a small business in the early days. Devon

Response from Awake HappyFeb 9, 2022

Gio, I just looked into the status of your return request. I see you submitted a request for an exchange but we have not yet received your original item back so we have not sent you a replacement. We generated a shipping label for you and gave that to you on January 11th. Looking at the tracking, it looks like you still have not dropped off your original hoodie at USPS to ship back to us. For exchanges, we require you ship your original back and then we send you the replacement. This is information we provided to you back in January. You also requested a Youth Large as the size you'd like for your replacement but this is not a size we offer. Our sizes for that hoodie are adult Small - 5XL. We can happily replace your original hoodie with a new hoodie if you tell us what size (S-5XL) or we can offer you a refund if you return your garment to us. We appreciate your business and apologize for the mixup. I hope you can reconsider your review as we have not yet sent you a replacement hoodie as we are waiting for you to complete the return of the original. If you have any questions at all you can reply to our emails to you about the return or email [email protected]. Best, Devon