I feel like I was scammed into this thing. I was bored at the airport and wanted to burn time with some game. All of a sudden, I'm seeing several withdrawals from my account. It wasn't transparent at all.
Response from AviagamesApr 28, 2026
Hi there,
We are really sorry to hear about your negative experience.
To help clarify, all transactions have to be manually selected the amount, confirmed and authorized with multiple proper actions in-app. Our system does not take auto payments. For all those transactions players can find the related records on the Balance page in-app.
If you have further questions regarding making deposits into your game account please feel free to reach out to our customer service.
Regards,
Avia Support Team
HA
happygolucky
Dont give them your ID. Think about that.
Regarding Solitaire Clash:
I do not recommend this game
There’s many reasons why I don’t recommend them primarily it has to do with the way they process withdrawals. When you first start winning, it’s easy to get your money. But if you continue winning, they limit the number of withdrawals you can make in a day if you start withdrawal frequently during the week then they want you to verify your PayPal or Venmo or credit card so you do that and then if you start winning some more they want to scan in your drivers license or passport, which is absolutely unnecessary. What bothers me is they never ask you for your drivers license or passport to send them money. I do not trust this company enough to give them a copy of my ID. I just think that’s very very shady to ask for a copy of somebody’s ID. Especially when it wasn’t disclosed when they deposited money into the game to play.
Response from AviagamesApr 28, 2026
Hi there,
Thank you for sharing your concerns. We understand why this process might feel frustrating or uncomfortable, especially when additional verification is requested later on. We really appreciate you taking the time to explain your experience.
Please allow us to clarify that verification steps are part of our standard security process. While deposits can often be completed quickly through payment providers, withdrawals require additional review and verification to ensure that funds are being sent to the correct account holder and to prevent unauthorized activity or fraud.
We also want to be transparent that withdrawals are reviewed before being processed, and while there are limits such as the number of withdrawals within a certain timeframe, these are applied consistently to all players to ensure fairness and proper processing.
If you have any questions about the verification process or need help completing it, please feel free to reach out to our customer service.
Regards,
Avia Support Team
LF
Lisa F.
Aviagames support are no help with…
Aviagames support are no help with issues. I got locked out of my account and they say they can't help me or tell me what happened to my account. Don't use them if you don't want issues. It's a scam.
Response from AviagamesApr 28, 2026
Hi there,
Thank you for reaching out and sharing your experience. We are really sorry to hear how frustrating this situation has been for you
If your account access is restricted due to a review, please know that decisions like this are not made lightly. Our relevant team carefully reviews all available data and activity logs before taking any action, to ensure that decisions are based on accurate information and applied fairly.
Unfortunately, we unable to locate your game account and provide further assistance. Should you have any questions regarding any matches, please feel free to contact Player Support in-app or at https://www.aviagames.com/support so that we may help. Thank you :)
Regards,
Avia Support Team
EN
Eduard N.
Bingo
the app and all the games from aviagames are a scam.
i deposited £16 and they noticed i won £60.
they closed my account on the pretext that i have other accounts.
i don't have any other accounts.
it's all a scam but i have complained to the ombudsman
I will file a criminal complaint against the director of CHEN, for fraud through bot methods and money laundering.
Response from AviagamesApr 10, 2026
Hi there,
Thank you for your review. Please allow us to apologize for the negative experience.
With the provided information, we have located your game account and found that it has been banned for violating the Terms of Service. Here's link to it (UK version): https://www.aviagames.com/terms-service/gbr
Should there be any questions, please contact Player Support in-app or at https://www.aviagames.com/support. Thank you:)
Kindly,
Avia Support Team
HN
Himadhar N.
I had a very concerning experience with…
I had a very concerning experience with Aviagames.
In March 2025, I clearly informed their support team that I had multiple accounts and provided all the account IDs. I also raised concerns about my behaviour and requested that restrictions be applied to prevent further deposits.
Despite this, I was still able to continue depositing money across multiple accounts, including accounts that were already known to them.
Their response later confirmed that restrictions were only applied on an individual account basis and not across all accounts, even though they were aware that I held multiple accounts.
Because of this failure to implement proper safeguards, I incurred further financial losses that could have been prevented.
When I requested a refund, they refused and relied on their terms stating they do not provide refunds.
This is not about losing money — it is about the company being aware of a customer’s situation and failing to take appropriate action.
I would strongly advise others to be cautious.
Response from AviagamesApr 28, 2026
Hi there,
Thank you for taking the time to share your concerns. Please allow us to apologize for the negative experience.
We take matters like this very seriously, especially when a player has expressed concerns about their behavior and requested restrictions. We do want to clarify that account restrictions is applied on an individual account basis and require a specific request or completed form for each account before we can proceed. This is to ensure that actions are taken accurately and only on the accounts confirmed by the account holder. Also, players are allowed to delete their accounts without having to come to Player Support.
Regarding your refund request, as previously explained, under the Terms of Service you agreed to, players are responsible for all activity on their accounts, and deposits are non-refundable.
We truly appreciate you bringing this to our attention. If there’s anything further we can help with, please don’t hesitate to reach out to us.
Regards,
Avia Support Team
MT
Mike T.
Played one of there games call 8…
Played one of there games call 8 ballstrike completed 2 fifferent stages and watching the videos as asked to receive the payout nothing has been deposit in my cash app l am disappointed with the game and owner or creator of this app l am starting to believe this is a scam after reading your reviews fair is fair l also saw law suites against your company will it result to that please look into this asap if theres another 3rd party involved please have them payout as suppose to . I will make a report to the BBB as a complaint due to breaking protocol rules and regulations you have listed . Thank you .
Response from AviagamesMar 26, 2026
Hi there,
Thank you for your review. Please allow us to apologize for the negative experience.
Based on the description, we'd like to explain that a player will need to request for a withdrawal to receive real cash in their game account balance. To do so, players typically enter cash matches and receive rewards when they win, and request for withdrawals they there is sufficient balance. "Watching videos to receive payouts" does not appear to be how our game works.
Unfortunately, we unable to locate your game account and provide further assistance. Should you have any questions regarding any matches, please feel free to contact Player Support in-app or at https://www.aviagames.com/support so that we may help. Thank you :)
Regards,
GT
gtkashh
i like how they say there aren't bots…
i like how they say there aren't bots but i beat solitare in 40 seconds at my best and there no way any other human could have beat me but the score said otherwise. if i had close to 5k but the other person was a little over 5k that means they did it in 10-15 secs which shouldn't be possible. i dont deposit in here i just use the daily rewards and stuff and cash out $10-20 every week. Also I would keep track of the all the bingo numbers that were called and sometimes there's no way a board could be complete yet there's a couple people who did complete a bingo board when it's not possible if we are all playing the same card just competing on the time. like how does someone score 46,000 on bingo when the highest possibility with eveything excellent was 25,000. i just like that now that i stop despoiling money im actually making a little off this place now
Response from AviagamesMar 26, 2026
Hi there,
Thank you for your review. Please allow us to apologize for the negative experience.
Avia is committed to ensuring that our products remain a trustworthy and fair platform for all of our players. To achieve this goal, we have developed a sophisticated match-making system that measures the skill level of our players and sets up matches accordingly. This is designed to ensure that competitions are fair and that each player has a balanced chance to win using their skills.
Unfortunately, we unable to locate your game account and provide further assistance. Should you have any questions regarding any matches, please feel free to contact Player Support in-app or at https://www.aviagames.com/support so that we may help. Thank you :)
Regards,
IW
India W.
BIG TIME SCAMMERS - 0 STARS
DO NOT USE ANY game under these scammers. If you still decide to after reading these reviews then jokes on you. I love Solitaire but could tell early on that it’s a scam. I also work in technology so spotting bots and cracks in the system is easy to see. Proceed with caution!
Response from AviagamesMar 16, 2026
Hi there,
Thank you for your review. Please allow us to apologize for the negative experience.
To clarify, Avia’s games are in no way a scam and Avia does not use “bots” in any cash games. We are committed to ensuring that our products remain a trustworthy and fair platform for all of our players. To achieve this goal, we have developed a sophisticated match-making system that measures the skill level of our players and sets up matches accordingly. This is designed to ensure that competitions are fair and that each player has a balanced chance to win using their skills.
As we are unable to locate your game account with the current information, please feel free to contact Player Support or at https://www.aviagames.com/support regarding this issue. Thank you :)
Regards,
Avia Support Team
