Customer service with this game is absolutley terrible. They take out money to play immediatley while making us wait days for payout. My case is somewhat complicated but I am getting no help with my case and all I am trying to do is cash out my winnings in a timely mannor. I shouldn’t have to wait days for money earned
TL
Tony L.
This site is a scam
This site is a scam! I never ordered anything from this site, yet an unexpected charge showed up on my credit card statement. Be aware!!!
CS
Craig S.
*** AVIA ARE SCAMMERS ***
*** AVIA ARE SCAMMERS ***
Played this game after seeing advert for mahjong. Sounded good. Managed to maje very small wins and ended up with enough to withdraw £8. Then further wins i withdrew £10. Not bad until i noticed 2 charges on my bank account, one for £8 and one for £10. I never maje game deposits ever. I dont believe in investing a penny. I reached out to customer support and produced evidence. All i got was an explanation what the difference is between deposit and withdrawal. Not once did they investigate. So in short i was charged £18 instead of being paid. No matter what evidence i produce and it is damning accurate evidence they refuse to accept facts. *** AVOID THESE SCAMMERS ***
They will steal from your account even if you dont give them detaiks.
KJ
Kathryn J.
Sad of Avia
Sad. They suddenly asked me a lot for my money before the games. The money went straight through Apple wallet. I had to connect my account to ask to cancel the money. The bank talked to Avis to tell them what I thought. Hopefully they helped the Avia is a fraud! Shocking!
MJ
Mandy J.
Over £8000 losses
In total I have suffered over £8000 in losses, at the time of creating an account I was alcohol dependent and suffering badly with mixed depression and anxiety which resulted in myself going to rehab and a mental health hospital, I was incapable of understanding the terms of service at the time and thought I was playing against live players but that is not the case, upon reading more about the company its apparent the games are rigged with documents shown in court that bots are used, read up on Pandolfi case in the US district court of Northern California case no 5:23-cv-05971.
Anyway I explained my situation and they were uninterested whatsoever and even offered a £50 goodwill gesture which at first I declined because I said that would be feeding my habit and I’d be hooked again, so that is exactly what happened and I was able to make another 2 accounts incurring more losses which totalled in the end to over £8000.
Do yourselves a favour and stay well away from this company and if you want to play games I would check out that the companies you would use are governed and registered with IBAS and also the gambling commission, so if there is ever a problem you have those companies to fight your corner, as they are getting away with what they are doing, and not giving a monkeys about the people who have suffered due to losses if it does come out in court it is all rigged with shark robots etc, feel free to do your own homework.
I was very fair and transparent in contacting them not expecting all my losses back if I lost to a live person, but did ask if it was against a computer score already saved I’d like that looked into and refunded, but totally disregarded as I probably never stood a chance against a computer.
In terms of this review I am looking at creating a Facebook group, Reddit group, etc for people in the UK within the next month to personally share all my communication with Avia games, including gameplays, deposits, emails sent, etc,. and they can do the same also and know they are not alone in this farce of a company.
Look out for the Facebook group Amanda Ja vs, which will be up and running within the month documenting all correspondence and you can make your own mind up.
If you feel you have suffered and not gotten anywhere with this company ask for a SAR with all information held about you and they have 1 calendar month to provide that information.
And if I do hear from you going forward hopefully we can all stand together in the Uk and take action.
ST
Stephen
Avia games has used bots to beat me out…
Avia games has used bots to beat me out over 10,000 or more I am scoring in the 1700s or higher and sometimes and they are putting me in second place where the bot is only bot by one or two points avia games are theirs and i will be taking legal action my name is wizard waldo and you’ve been hustling me out of my money by using computers when I’ve been having scores in the 17 even 1800s when I get beat barely there is never anyone from America. It is always foreign name. The picture in it you could tell is not real and is computer generated. I would suggest you a return, my money or there will be a legal action. 46056607409
Response from AviagamesOct 15, 2026
Hi there,
Thank you for taking the time to share your thoughts.
Avia is committed to ensuring that our products remain a trustworthy and fair platform for all of our players. To achieve this goal, we have developed a sophisticated algorithm that measures the skill level of our players and sets up matches accordingly. This is designed to ensure that competitions are fair and that each player has a balanced chance to win using their skills. Please also allow us to clarify that Avia does not use "bots" in any cash games.
If you need further assistance, please feel free to contact Player Support in-app or visit https://www.aviagames.com/support so that we can assist you.
Regards,
Avia Support Team
DF
Dennis F.
I need you to return my monies
I need you to return my monies, totalling £85.96p I was playing the Mahjong game, not knowing you were taking monies out of my account Every time I played, I honestly thought I was winning a few quid, but, unfortunately I was losing quite a lot, so, if you would excuse my ignorance about this matter, as I’m an 80 year old man, who was playing a game, not knowing it was costing me all this money. My missus has given me hell, for being so stupid, so could you please return the £85.96p back into my account, and stop any further payments that could occur. Kind regards Mr Fothergill..
Response from AviagamesOct 9, 2026
Hi there,
Thank you for your review. Please allow us to apologize for the negative experience.
Based on the description, we'd like to assume that you may have misunderstood the feature of "deposit" in-game. To make a deposit, means to put money to your game account while to apply for a withdrawal means to receive money from the app.
Unfortunately, we are unable to locate your game account with the current information. If you have any additional questions please feel free to reach out to our customer service team directly.
Regards,
Avia Support Team
JS
John S.
I am a recent VIP here and probably…
I am a recent VIP here and probably because I have lost over 10k here. I have a degree in algorithms and statistics so I assure you that the site is very fishy and it’s not at all fair. Due to my diligence and actually recording my play and running legitimate algorithms I have found that when I score over 1550 in games under 33 dollars it plays relatively fair but as I said I am down over 10 grand and the games between 123 and 166 dollars I have learned that the statistics that I have show I am top 3 at an 81% clip however I finish in the top 2 pay spots rarely. Trick shots are very important when calculating score after you pocket 3 balls you are offered 3 bonus possibilities with trick shots being one of those and you need these but in higher level games I can have 5 or more and never get that option and based on my skill and algorithms I ran I had the highest probable score based on what I was given to choose from and I finished 4th or worse at an incredible 63% of my games played. There is no way possible I should be down this much in fact algorithms I have run show me at a very nice profit. This same scam they are running was also used on some online poker sites that have since shut down and had to pay settlements to the players well I started that fiasco and I will be doing the same here as I already have already began my quest. I have reached out to my host and also support but never get a response I have also tried closing the account but they have like a 15 day wait period. It’s very addictive and this too is troubling trust me they will be stopped soon I am an advocate for this social networking taking advantage of children, seniors, and people with mental illness and addiction issues. For the love of your self your family and God stay away from these games
Response from AviagamesOct 9, 2026
Hi there,
Thank you for taking the time to share your thoughts.
Based on the information provided so far, we are currently unable to pinpoint your specific game account.
Please note that matches on our platform are skill-based. Match outcomes depend on players' real-time performance, and winnings are never guaranteed. Also, you and your opponents are provided with the same "bonus possibilities" during matches.
To help us locate your account and thoroughly investigate your concerns, could you please contact our Customer Support team through the in-app support center or at https://www.aviagames.com/support and provide the following details?
- Your Account User ID or registered email address
- The Match ID(s) related to your concern (if applicable)
- A brief description of the specific issue you encountered
Once we receive these details, our support team will be happy to review your account records and assist you further.
Thank you for your understanding and cooperation!