Customer service with this game is absolutley terrible. They take out money to play immediatley while making us wait days for payout. My case is somewhat complicated but I am getting no help with my case and all I am trying to do is cash out my winnings in a timely mannor. I shouldn’t have to wait days for money earned
TL
Tony L.
This site is a scam
This site is a scam! I never ordered anything from this site, yet an unexpected charge showed up on my credit card statement. Be aware!!!
CS
Craig S.
*** AVIA ARE SCAMMERS ***
*** AVIA ARE SCAMMERS ***
Played this game after seeing advert for mahjong. Sounded good. Managed to maje very small wins and ended up with enough to withdraw £8. Then further wins i withdrew £10. Not bad until i noticed 2 charges on my bank account, one for £8 and one for £10. I never maje game deposits ever. I dont believe in investing a penny. I reached out to customer support and produced evidence. All i got was an explanation what the difference is between deposit and withdrawal. Not once did they investigate. So in short i was charged £18 instead of being paid. No matter what evidence i produce and it is damning accurate evidence they refuse to accept facts. *** AVOID THESE SCAMMERS ***
They will steal from your account even if you dont give them detaiks.
KJ
Kathryn J.
Sad of Avia
Sad. They suddenly asked me a lot for my money before the games. The money went straight through Apple wallet. I had to connect my account to ask to cancel the money. The bank talked to Avis to tell them what I thought. Hopefully they helped the Avia is a fraud! Shocking!
MJ
Mandy J.
Over £8000 losses
In total I have suffered over £8000 in losses, at the time of creating an account I was alcohol dependent and suffering badly with mixed depression and anxiety which resulted in myself going to rehab and a mental health hospital, I was incapable of understanding the terms of service at the time and thought I was playing against live players but that is not the case, upon reading more about the company its apparent the games are rigged with documents shown in court that bots are used, read up on Pandolfi case in the US district court of Northern California case no 5:23-cv-05971.
Anyway I explained my situation and they were uninterested whatsoever and even offered a £50 goodwill gesture which at first I declined because I said that would be feeding my habit and I’d be hooked again, so that is exactly what happened and I was able to make another 2 accounts incurring more losses which totalled in the end to over £8000.
Do yourselves a favour and stay well away from this company and if you want to play games I would check out that the companies you would use are governed and registered with IBAS and also the gambling commission, so if there is ever a problem you have those companies to fight your corner, as they are getting away with what they are doing, and not giving a monkeys about the people who have suffered due to losses if it does come out in court it is all rigged with shark robots etc, feel free to do your own homework.
I was very fair and transparent in contacting them not expecting all my losses back if I lost to a live person, but did ask if it was against a computer score already saved I’d like that looked into and refunded, but totally disregarded as I probably never stood a chance against a computer.
In terms of this review I am looking at creating a Facebook group, Reddit group, etc for people in the UK within the next month to personally share all my communication with Avia games, including gameplays, deposits, emails sent, etc,. and they can do the same also and know they are not alone in this farce of a company.
Look out for the Facebook group Amanda Ja vs, which will be up and running within the month documenting all correspondence and you can make your own mind up.
If you feel you have suffered and not gotten anywhere with this company ask for a SAR with all information held about you and they have 1 calendar month to provide that information.
And if I do hear from you going forward hopefully we can all stand together in the Uk and take action.
ST
Stephen
Avia games has used bots to beat me out…
Avia games has used bots to beat me out over 10,000 or more I am scoring in the 1700s or higher and sometimes and they are putting me in second place where the bot is only bot by one or two points avia games are theirs and i will be taking legal action my name is wizard waldo and you’ve been hustling me out of my money by using computers when I’ve been having scores in the 17 even 1800s when I get beat barely there is never anyone from America. It is always foreign name. The picture in it you could tell is not real and is computer generated. I would suggest you a return, my money or there will be a legal action. 46056607409
Response from AviagamesOct 15, 2026
Hi there,
Thank you for taking the time to share your thoughts.
Avia is committed to ensuring that our products remain a trustworthy and fair platform for all of our players. To achieve this goal, we have developed a sophisticated algorithm that measures the skill level of our players and sets up matches accordingly. This is designed to ensure that competitions are fair and that each player has a balanced chance to win using their skills. Please also allow us to clarify that Avia does not use "bots" in any cash games.
If you need further assistance, please feel free to contact Player Support in-app or visit https://www.aviagames.com/support so that we can assist you.
Regards,
Avia Support Team
DF
Dennis F.
I need you to return my monies
I need you to return my monies, totalling £85.96p I was playing the Mahjong game, not knowing you were taking monies out of my account Every time I played, I honestly thought I was winning a few quid, but, unfortunately I was losing quite a lot, so, if you would excuse my ignorance about this matter, as I’m an 80 year old man, who was playing a game, not knowing it was costing me all this money. My missus has given me hell, for being so stupid, so could you please return the £85.96p back into my account, and stop any further payments that could occur. Kind regards Mr Fothergill..
Response from AviagamesOct 9, 2026
Hi there,
Thank you for your review. Please allow us to apologize for the negative experience.
Based on the description, we'd like to assume that you may have misunderstood the feature of "deposit" in-game. To make a deposit, means to put money to your game account while to apply for a withdrawal means to receive money from the app.
Unfortunately, we are unable to locate your game account with the current information. If you have any additional questions please feel free to reach out to our customer service team directly.
Regards,
Avia Support Team
OS
olivia S.
Withdraw 2 amounts processing but not…
Withdraw 2 amounts processing but not complete over time frame support stop responding and Avia games not responding have all screen shots and ID no payout
46046905697
Support not responding nor are the aviagames help support
Edit emailed and messaged constantly still no payout even over time
Have now been paid out did take alot of emails though
Response from AviagamesOct 9, 2026
Hi there,
Thank you for getting back to us. We sincerely apologize for any negative experience.
Based on your game account details, we have verified your two withdrawal requests. According to our system records, both withdrawals have been successfully processed within the standard processing timeframe.
If you need any further assistance or have trouble locating the funds, please feel free to contact Player Support in-app or at https://www.aviagames.com/support—we are always here to help!