Sara
Chunky, unfinished, overpriced products
The company has a GREAT marketing team, and the blue products are visually pretty. That's where the compliments end for me. They're very overpriced. Most of my products weren't even mixed when I got them. One cream arrived with chunks of some kind of butter that were entirely unincorporated into the whole cream. One had a layer of product with one texture, but by the 3rd use the texture under that layer was greasy, waxy, and felt almost sandy. The toner is BARELY better than clean and clear and I found whatever charcoal or other dark powder in it to be irritating to my skin and felt drying. The clear skin elixir was all kinds of chunky and unmixed, so I'm glad I only got the travel size kit of that so it didn't destroy a pump. Honestly FAR from impressed, highly disappointed, and surprised that their website touts "No, seriously — it’s all about the clay’s ionic charge." As if the ionic charge is what makes clay work for acne and not the fact that it draws away oils and dries out the pimples. A couple of nice ingredients, but they went too ham on the "all natural" and forgot to leave in the "scientifically proven to be effective" that can still be found in natural ingredients. Going all natural isn't the cure all for acne. If you choose to do it, great, but please do it with a brand that understands the science behind skincare and ships out finished products, not a cream you have to mix yourself because they couldn't be bothered to keep the mixer on until it wasn't chunky. I'm talking a centimeter in all directions chunk. Incredibly inconsistent product, but they pretend its because the formula is "natural and stable". Maybe natural, but not as stable as they claim. Buyer be warned.
Response from Averr AglowFeb 23, 2022
Sara, we thank you for your feedback. We appreciate you giving our skincare a chance. We are sorry to hear about your experience, as we aim to provide not only exceptional skincare, but also diligent care of our clients. Since our ingredients are sourced from nature and have no fillers sometimes there can be a natural separation, this will not affect the efficacy of the product, and just requires shaking. There are many, many factors that must go into play to provide support for sensitive, problematic skin. That is why we aim to educate our clients on why breakouts form in the first place: when pores produce oil, it mixes with acne-causing bacteria making the pore sticky and then attracting dead skin. When these three mix together, it creates a very cramped and clogged pore causing break outs. Our complete skincare kit addresses all three issues, through the process and the ingredients. What is needed is: daily gentle exfoliation to remove the dead skin, ingredients that kill bad bacteria and promote good bacteria, and balancing out the production of sebum to provide healthy, radiant, skin that is not dry or oily. We care about your satisfaction, and ask that you please reach out to our client experience team at [email protected]. We look forward to further assisting you. Thank you, Sara.



